If I could give 0 stars, I would! If I could contact headquartersright now, I would! . I even sat in my car for a moment and thought about calling the cops. I am absolutely livid. I ordered $50 dollars worth of food at 8:27 pm for a hungry group and sat in my car until it said it was "ready" at 9:00. I of course expected a delay with that much food and also why I ordered online out of respect. However, as soon as my order said it was "ready", (after refreshing my order and logging back in multiple times) I went in to get it and Noone knew where it was and then said "this order was done forever ago and we must have handed it out" I said " as soon as my tracking showed ready I came in to get it!" "And how do you accidentally hand out $50 worth of food?" They got spnarky and said " we can remake your order or give you a refund" I said "well I obviously want my order because I have hungry kids" During this time I was explaining the situation above, there was a man named David who made his name very clear and absolutely deserves to be fired! He got soooooo rude after mumbling under his breath to his co workers and after I asked what he was saying and explaining that I was aloud to be upset he blantenly said " I DON'T CARE and I would get a refund" I then asked for his name and he said "DAVID LOWE AND I DON'T CARE!" Wow!!The nerve!! Seriously blown away! This absolutely did not need to get to this point and I was totally okay with them just "remaking" my order but David Lowe took it elsewhere. I better get a refund!
The owner was Rude and yelled at me, the customer because I complained about a steak burrito that he made with two of the Tiniest pieces of steak in this So called “ steak burrito “ He’s disrespectful to woman of opinion. He Over talked me and told me to Shut up! I will continue to tell everyone that I know how Rude he is and how Horrible the Food is. Taco Bell used to be Lots Better and it would Prosper If this Man was a Loving Godly man. But, Unfortunately, he is Not!
Every time I try to go through the drive through at this location, they are never able to serve me. The computers are almost always “having problems.” Just save yourself the drive and stay home.