The service was appalling. 1.) I walked inside to order and the African American woman I began my order with pointed behind me and said something inaudible. I turned and looked, thinking she'd pointed to a person, but figured out I had to order using the keosk. Twice I had PLAINLY told her that I'd never used one, TWICE, but she just stood looking at me and just said to tap the screen, then turned and walked away. An African American woman step up to the same woman behind the counter, but, though SHE didn't say she'd never used a kiosk, she definitely wasn't disabled, nor incoherent, that same worker who had just pointed to the kiosk for me to use, CAME ALL THE WAY AROUND THE COUNTER, and started entering the woman's order FOR HER! Taco Bell needs to sit that employee down and explain to her that Racism is Racism, and it's plain as day when it's exercised!! And, that it goes BOTH WAYS, NOT JUST ONE WAY!
2.) The women working there are incredibly stupid! I'll explain so that you understand, and don't just think I'm being "rude" or "mean". Because the African American worker was racist toward me, she switched off, & didn't come near me again. She look behind me, to the left of me, to the right, but never looked at me again. So, I was forced to speak to the Latina women who were preparing the orders. I KNEW that if I spoke to them in English they weren't going to understand me, so I spoke to them in my PERFECT Spanish. I have NEVER lived in a Spanish speaking country but I speak it without an accent, fluently, and WELL ENOUGH TO TRANSLATE IN THE "ER" AT 3 MAJOR CRITICAL CARE HOSPITALS IN THE BAY AREA, and for a translating service!! I told the 2 Latina women that my order was wrong. They kept looking at each other. NO! There are NO DIALECTS IN SPANISH!! Or anywhere IN LATIN AMERICA. IT'S ALL 1 BRAND OF SPANISH from our US border to Chile! There are Native Americans but the Spanish they Speak, is what I speak!
I had to keep repeating what was wrong with the order. They both had real clueless looks on their faces. I finally walked out to get to work, though I had also told the 2 clueless Latinas that I needed another plastic cup for the 2:Pepsi's I ordered. 1 had fallen on the floor and I wanted a clean one. They went on, ignoring me, and neither ever brought me the clean cup. I had to run out to go clock in for work and never got my Pepsi's either. The Latinas FULLY UNDERSTOOD ME BECAUSE THEY DID ARGUE BACK AT ME! THAT, THEY WERE GREAT AT! THEY KNEW I UNDERSTOOD THEM! Just a super low life bunch of women. Not a Civilized location. I haven't eaten at a Taco Bell in @ 40 years. And, not in another 1000 years.
I only went to the Taco Bell to get coffee but was told THE COFFEE MACHINE WAS BROKEN, by the initial counter worker. Really? Broken?
And, to get food for the 5 feral kittens across the street. No lousy animal rescue has responded to my messages regarding the 5!kittens. They're in bad shape and 1 has a dislocated leg!
I went there a week ago and spent 60$ on food which they put in one bag! Why you would put that much food in one bag is beyond me! Everything was smashed and when I tried to go back and knock at the door the disrespectful employee wouldn't open the door! She was rude as hell. She's disgusting I will never go there again! Then the other lady who was working said she couldn't authorize me to get a new order after all my food was smashed and cold at that point. I paid for extra cheese on my tacos and barely got any. I took a picture of my soggy tacos I never ate because of the rudeness at Taco bell. I'm done! This food don't look like the commercials or there signs. I feel like suing!
Usually use the drive through. They are located conveniently, lines usually move along. They did get my order wrong twice, but were able to fix it.