My recent experience with TacoBell was notably disappointing due to the extremely slow service for a pickup order. When placing a pickup order, one expects efficiency and promptness, but my experience was the opposite. The extended wait for my order, without any explanation or apology from the staff, was frustrating and inconvenient. This inefficiency in handling pickup orders reflects poorly on TacoBell's service standards.
This location seems to be run by a skeleton crew. Lobby is frequently closed whether it's 8:30am or after 9pm, despite the signage saying it's open. Food delivery pickups always have me waiting 10-20 minutes. The drive through is constantly backed up and can take 20 minutes to get through. Food is good but it's not worth the wait.
Staff is kind and helpful. But they keep running out of ingredients which the all will not inform you. So your order has to be altered and or refunded when you arrive. Which can be inconvenient.
UPDATE: DO NOT COME HERE! Tried it ONE VERY LAST TIME and it was WORSE than my previous visits!! How does Taco Bell run out of GROUND BEEF?! And then NOT TELL the customers and just add chicken instead of beef with NO WARNING!!!!! I truly do hate having to make a negative comment about a restaurant because I do understand stuff happens and that’s ok! But this is the THIRD time, in a row, going to this location and they STILL forget an item. Tonight I was missing the chalupa that was in the $5 box….last time I was missing the 5 layer burrito…time before that it was missing a taco and after repeating several times NOOOO sour cream, everything I did get had sour cream. Most employees are friendly but the constant forgetting stuff is so annoying. And the one time I did ask about a missing item I was given an attitude and wasn’t given anything. I won’t give this store my business anymore. In the pics was my final time ordering there on 1/21/24. Drove off with only half my order correct and the other half they screwed up but refused to take back. Disgusting!!!!!
They were out of most items on the menu then once I got one of the few things that could be ordered my food was barely warm and my sprite had no sweetener in it and tasted like plain seltzer