terrible customer service! I was extra polite and apologized for making my order confusing. As I was apologizing and trying to clarify my order (just a number 7) she yelled at me over the intercom box to go to the window, I got to the window and apologized again and she interrupted me literally YELLING the total at me. I was so shocked I drove away because what the heck?! Who does that?! I was so polite, never rose my voice, apologized multiple times to try and make it right and easy. Anyway, save yourself a hassle and just to to McDonald’s across the street.
Waited for 15 mins with not a single other customer in there. There were about 4 or 5 employees and not a single person came up front to the register to take our order. We even asked for assistance and they just looked at us and came waking by. Finally I asked for corporates number and they all stopped what they were doing and started talking to each and then a guy came and told us he didn't know it and walked away!!! Still didn't take our order. First customer service ever
Not very friendly and definitely not consistent with the products they make. It's smaller portions in some and way too much in others and 90% of the time tortilla is hard broken or not folded right which makes for a mess.
The service is very slow, 30 minutes you always have to wait for a car, it doesn't matter what time you arrive, it's always like that.
This was the worst experience I’ve had in a long time. The arrogant person that served me was indignant and a repulsive behavior. They made me wait twenty minutes for my food and proceeded to tell me after waiting they did not have the food I ordered in stick. I asked for a refund and that little girl that couldn’t apologize for their mistake didn’t process my refund. I asked for the manager and she said that the manager was too busy to help me. The worst place on Shawnee drive and definitely in need of several people being fired as they have no clue how to run a business. Do not eat here pretty sure they pick food up off the floor and feed it to you.
There's no meat in taco. Who likes lettuce tacos? The last time I eat here, happens too much
Don't go to the lobby unless you have 10 to 15 minutes to be acknowledged by the staff