Subway

I am gluten free I love Subway so but for some reason my roll is 50p more as if the diet is restricted enough ... Also took my grandchildren in today and I was told if I want to buy the childrens meals which where boxed up ready I had to have an app to buy them .. not everyone is clued up on apps cannot understand it not a clue on how to get an app confused and embarrassed not every one does apps Dietary restrictions: Why do we pay extra for a gluten roll when you don't have a massive range of stuff to put in it and why can't the staff know about changing gloves Kid-friendliness: App to buy a kids meal not everyone has apps cannot get my head around it confused I just want to buy a meal

Incredibly poor customer service. Subway is usually my 'go-to' whenever I’m hungry for some fast food, but unfortunately my recent visit has left me unsatisfied. I ordered the Turkey Breast & Ham Footlong. Very slow service, almost took them around 7-8 minute to prepare my sandwich whilst there was one other person at the time ordering - my sandwich was cold when served despite it being heated up. Salad toppings hadn’t been topped up which had me waiting an extra 2 minutes when I requested for some lettuce. Finding a seat was quite a challenge, not due to a busy establishment but rather the filth on each table that had been disregarded and not cleaned up. I felt uncomfortable eating my meal knowing each counter was filthy. There were multiple flies about which also hindered my experience. The staff were ill-mannered and insubordinate, arguing with co-workers whilst serving customers. Some members of staff were also talking to customers who did not work at the establishment, when they could’ve been maintaining a high-standard of the stores hygiene. I should’ve gone to KFC, truly a disappointing experience.

Eaten from here many times. It's OK and coffee is disgusting compared to other Subways. Maybe the coffee machine isn't cleaned properly. Toilets are disgusting. Some staff are great whilst others are more interested talking and hanging out with there mates rather than focussing on customer service, food quality and presentation. Definitely worth avoiding in the evening as a bad magnet.

So I went up to the staff member and said about really struggling, explained about Crohns and desperately needed to use the toilet. Subway is a regular place we would visit as a family to eat etc.... Normally, it's not a problem but this one staff member really didn't care, show any empathy even when presented with a Crohn's and Colitis URGENT card. I realise that not everyone understands Crohns or Colitis but I think she could see that I it looked or was urgent. Having been in situations before when it wasn't possible to make it in time this situation could have been messy if it wasn't for the kind and lovely staff at Kaspa's who didn't discriminate this invisible illness.

Wouldn't feel safe eating here again, very loud/abrasive customers the two times we've eaten here

Manager treats his staff disgracefully

Poor customer and rude

Service a bit slow, but friendly staff