Subway

We placed our order online using the app. While on my way to pick up, the app says the order has been picked up. When I get to the store, there's a stack of people waiting for the other online orders to get filled before customers at the counter. Yes, including some of us waiting to just ask. Nope, my order hadn't even been started yet. Keep in mind a good 20-25 min AFTER the order was placed. Though I ordered a 12" outlaw, what I got was a 6" sub, barely attempted on 12 bread. You can see from the pictures.. almost 6 inches of sandwhich didn't have meat. Maybe they're just busy, if that's the case, get some more help. I watched at least two customers walk out after 10-15min without even getting their order taken.

I ordered through door dash since I don’t have a vehicle right now they legit gave me burned bread so hard I had to throw out the food I also ordered 2 cookies they were also not what ordered I called up there and the manager is very rude asked me to bring the food back up there for them to remake it when I told her I’m unable to drive since I don’t have a vehicle she said you really can’t get up here In the next 24 hours i then stated once again I do not have a car and she rudely said we’ll let me talk to my dm and see what we can do I honestly doubt I will receive a call back this location is absolutely the worst subway I have ever been too or have ever ordered from! Update! This place has not gotten any better I figured it’s been almost a year let me try it nope walked out immediately the store manager took money from a customer gave him change back and never changed her gloves at that point I didn’t bother asking her to change her gloves because let’s face it she’s probably done it all day and the food was already contaminated!

Giving 3 starts because we go to this subway fairly my often and normally order online and normally don’t have any issues. We placed an online order today and had accidentally added an extra sub. Called up there multiple times before someone answered to see if they could remove the sub from the order. We were told we had to cancel it on our side, there is no way to cancel an order via the app it has to be done on their side. Okay cool we’ll just take the extra sub since it’s paid for. We send one person out of our group to go pick up the food, that extra sub wasn’t even in the bag so did not receive that even though it was paid for. And one of the wraps we ordered had only chicken and bacon on it and was missing everything else that was added. It’s on the receipt but not on the sandwich… the other sandwich and wrap we ordered were made correctly… doesn’t make sense.

The manger is very rude and has no customer service skills was hateful to me and the disabled people before me wavering her hands telling them to hurry up to keep her line moving cause she was making sandwiches and has not been informed correctly on the coupon procedures told me I couldn't read said I couldn't have my food got totally out of control yelling at me it's time subway find a new store manager that knows how to make a sale shes lost I really believe they would do better under new management shes nit management material even her employees was thinking the way I was so I couldn't have been in the wrong and she snatched my food from me and wouldn't let me get it corps will here from me

I just waited in line 17 minutes to be told that they were not going to wait on me until they filled online orders first.I left without ordering. I will not be back. I will be getting my sandwiches elsewhere from now on.