Subway

The only reason this is not a 1 star review is because of Heather. I wanted to thank Heather for her customer service and professionalism. 5 stars are for her.

BEWARE! DO NOT use this location! My husband and I ordered food from here during our vacation. A month later we had charges on our account from another Subway in New York. An employee stole our credit card information and used it a month later. When I called this location to discuss with the manager, she was quick to tell me she was the owner. Very rude, lacks empathy and justified what happened. Lying and stealing is apparently acceptable here. We called our bank and will continue to investigate. Will call the police if necessary. Btw ... the proud owner said her name was Sherry. She was not nice or caring at all. If you have a business and do not care about your customers or employees than you need to get back to basics. Greed will make some people turn into monsters.

I stopped in on Tuesday Oct 17th (2023) at about 8:20 pm for a wrap. After a long day at work and being very hungry, I approached the counter to order. There was a female behind the counter who was wiping down the counters. She greeted me and said she would be right with me. I waited as she continued wiping down counters and putting things away. After several minutes I asked if I could just order. Again said she would be right with me and continued what appeared to be closing procedures. Exasperated and hungry I left. No wrap. Very unhappy with Cape Subway right now.

Heather was very kind and professional when making my order. She seems to be the only person at this establishment that takes pride in her work.

Sweet little Subway shop, always great customer service. I get a weird order and Heather made it today perfectly. Sweet girl. Good food.

I had a friend stop by on August 8, 2023 around 5-6 pm to get me an Italian BMT cold cut and quite frankly what I got was a ham sandwich. There was no salami or pepperoni. Just ham and one piece of capicola that I requested even though I asked for double meat. The girl that made this sub obviously has no idea how to make an Italian BMT and I was not happy. Any other time my subs are great. .

I stopped here bc on Google it says this store is open until 9pm. I come at 8:30pm and I was told by some girl with blonde hair the dining area is closed while I was ordering. Which I was fine with bc I wasn’t gonna eat in there anyways. But I felt bothered bc I seen 3 teens sitting at the table doing nothing. So I was confused on why they were allowed to sit there but I as I walk out I seen them starting to mop/clean the store so it all made sense. I go sit in my car to eat which was parked in front of the store. I seen so many ppl trying to go inside to buy… and the employees had already locked the door! It wasn’t even close to closing time. I felt bad for these ppl bc they had kids and i imagine they must have been hungry and now had to go someplace else bc of them closing 30 mins earlier. I will not come here again.

Showed up 30 mins before close that is on door and website and they are locked and mopping up