Storm Stayed Brewing Company

There's not a bad beer to be found at Storm Stayed. Over a dozen varieties with some seasonal brews, you really can't miss. They've also got some fun events from time to time. Trivia is worth attending.

Fun!

Dribk

I have been a Storm Stayed Brewing customer for approximately the last 5 years after having moved into and since out of their local community. I regularly support this brand by attending weekly trivia nights, purchasing cans, and food from various vendors. I continued supporting this brand throughout the COVID 19 pandemic by purchasing products when in-house services were unavailable. I returned to support in-house events after the pandemic through trivia nights and attending different festivals and collaborations. Tonight, however, I was honestly shocked at the lack of understanding, flexibility, and disregard for customer loyalty I experienced from the brewery's owner, Justin. After a wonderful night at trivia, I paid my tab only to remember that I had forgotten to use my gift card from the previous week's trivia. Again, my friends and I attend almost weekly. I went back up to the counter to explain to Justin what had happened and simply asked if it was possible the gift card be extended to next week when we would be back for trivia and spending money at his brewery. He coldly disregarded my explanation seemingly without any intention of being understanding or flexible, stating that an extension was not possible due to another set of gift cards being sent out this week. He offered that the voucher be used for a 6 pack of canned beer from the fridge. I explained that we had a group of 3 different individuals, which makes splitting this difficult. He responded with "well that's 2 beers each." Unfortunately, what the owner failed to notice was that my partner, 1 of the 3 members of our table that I was gesturing to, is 7 months pregnant and unfortunately does not benefit from the canned alcoholic options offered in his fridge. This complete lack of willingness to show flexibility towards a long-term customer over something as simple as a $15 voucher that would still be used in his business was very frustrating. This is a business owner who tonight seemed determined to emphasize the localness and personal connection of the craft beer industry while simultaneously contrasting these values through a dissmissive lack of respect for customer experience. I have never felt such disrespect as a customer from what is branded and advertised as a small, locally owned, and operated business. It is unfortunate that such a wonderful tradition of attending events in this space has been tarnished by such disregard for the people that make this brand a successful component of our city. I am hopeful for some form of response or explanation for the experience we had tonight. However, my willingness to support a business that has shown a lack of care or value for its customer base has been negatively impacted.

Awesome little spot