Stoke by Nayland Resort

My partner treated me to a 2 night and three rounds of golf at SBN for my birthday so myself and three golf pals have just got back . At first when I spoke to someone two days before arrival I didn't get a very good experience as she ended up pretending she couldn't hear me and hung up. All conversations prior to this were excellent, professional,polite and very helpful . From arrival and through the whole stay it was fantastic, staff were so polite and professional so the one phone call before our stay really seems nothing now, we all have bad days. The hotel is spotless, rooms cleaned daily with tea coffee replenished, beds made and so comfy, food was outstanding. Not a huge choice on menu but the quality made up for this ( plenty of choice for 2 nights) and loads of unlimited breakfast to choose from. The two golf courses could possibly be the best ones any of us four have ever played on in the uk. Buggies and trollies can work out a bit pricey when you hire for three days and could be a nice touch to get a bit lower rate for repeat hire. All that said, we had a fantastic break and would all go back again tomorrow if we could. There really is not one fault with this place and I for one now have the SBN bug . Forgot to mention the pool and sports bar are brilliant, lots of room for dining and drinking. Thanks SBN really hope to return soon.

We stayed here for the weekend attending a function. Checking in was easy and the receptionists welcoming ,informative and efficient.The reception area had plenty of seating and all restaurants,function rooms,spa and rooms were easily accessed from there. Our bedroom was huge with 2 double beds,plenty of storage,a drinks station, safe and iron-no fridge,but we only needed it for water overnight anyway plus a wonderful view . The bathroom was a nice size too with a good walk in shower and lovely toiletries in a pump in the shower and some loose bottles on the sink.Lovely fluffy towels. Obviously it is based at a golf course,but that means there are nice views from your windows of the course and lake. There is a pool and a spa ,but because we went out on Saturday,we didn't have time to use the facilities. If you are into golf you can book a round or two and use the onsite shop for clothes,equipment etc. The food was good and there were plenty of staff on hand .The drinks were not exhorbitant and the wine selection was good. Although not anything close by,you can get to Sudbury,Lavenham and Colchester in 15-20 minutes by car. We had a thoroughly good weekend and I would recommend it as a spa/golf break or for a function .

A really nice hotel, room was lovely with a huge shower. Very clean. Staff were very attentive, food was fantastic. Only let down for me was the golf courses. I'd heard a lot of great comments about them but they were ok at best. Would still recommend though

Fabulous spa day

Good coarse quite challenging but very enjoyable

Experience racism would not recommend for ethnic backgrounds.

We went for a Mud Experience Spa Day for a friend's special birthday. Had the most wonderful day. I couldn't fault any of it. Treatment was divine, lunch lovely and generous, staff so friendly, polite and attentive. They definitely went the extra to make my friend's day extra special. Can't wait to go back.

Experienced Racism from the swimming staff we were told children are not allowed to come in until 6pm. but while we were waiting outside children which were white were allowed to come in.When we did speak to the staff about it one of the staff was very rude (Emma) while the other ran away (Kelly). My children were afraid to go in the pool due to being afraid of the staff. Emma one of the colleague was completely rude and tried to charge us to use the pool when we are staying in the Lodges and it is free after 6pm. My children didn’t even want to go in the pool and we left after 20 minutes as we were shocked. When we left Emma the Colleague started laughing at us. Absolutely terrible Customer service. Would not recommend for other ethnic background. I did not feel welcome and you made my family feel very Uncomfortable. I have never Experience this in my life and my children are very upset and traumatised. It is 2024 and this is unacceptable.