Steak 'n Shake

Well, I suppose this is a wrap per say, I once enjoyed going to Steak ‘n Shake, but as of late when I order through the app for pick up or delivery they are constantly missing something, few weeks ago they forgot the cheese for the 3 sets of fries but this time they forgot the chicken tenders but yet they put the BBQ sauce in the bag….this was the final time at this location. I hate constantly missing something that I paid for.

The pay kiosk is the worst idea nobody was friendly the food was not that great I will never be going back there again

Didn't get the food correct after using the computer to order. Also there is a lady there that make food with one glove on the right hand and nothing on the left

Great drive thru service, refreshing! Food hot and fresh! Diane is awesome,she's very polite! She should be the model for every customer service job!

I'm not really sure how to rate this experience. The restaurant was clean and maintained. There was no human interaction at the counter. Food was ordered from a Kiosk. It was a very late night visit. Our name was called from behind the counter. We walked up to the counter, and an employee handed us our food. The food was good, but the whole process was so impersonal and "sterile". I remember Steak'n Shake when the mood was upbeat and a happy place. We knew all of the waitresses by name, and customers were greeted as soon as they walked through the door. I guess the positive is that we didn't go home hungry. My final opinion is the food was good, but nothing about the experience makes me want to go back.

7x7 and a garlic double to celebrate... Both were excellent They were out of noodles for a chili 5 way tonight which was disappointing but they were very accommodating in their attempts to make it right so that definitely made up for it

At the drive thru when you finish your order, they say: "aight". And thats it. No total, no thanks, no pull up to the window. And then got my order wrong twice. Terrible.

This store consistently closes early. It's ridiculous.

The service was great and fast. The food was hot

They disconnected the Chili 3way but they make adjustments to their Chili 5way for me. I am so grateful to the Berkeley, MO team. They rarely let me down. Every company has errors and I will not hold that against this location. Keep shining Berkeley Team!!!