Steak 'n Shake

Went here 20 minutes before 10pm and asked for shakes. Instead of the normal excuse when they don't want to make shakes 20 minutes before closing, they said they didn't have any shake glasses. I said that I wanted it to-go, and they doubled down that they only have the kid size cups... I know shakes come in the same cups as to-go soft drinks, so that's such an obvious lie it honestly shows just how they conduct business at this location. It's been significantly disappointing how far downhill Steak 'n Shake has fallen. I wish I could say this was just location based, but poor service and lack of customer care seems to be a brand staple at this point. Not sure if it's due to franchise leadership or generally poor management at the fundamental corporate level, but needless to say, they've lost a brand advocate today. I used to like that I worked at Steak 'n Shake for several years through high school and college. Now it's just a disappointment. With service as poor as this your brand will continue to sink. I wouldn't be surprised if locations like this one or the brand itself is no longer around in the next 5 years.

We had the best waitress she brought our food to us and was very friendly will go back!

Good enough

Hay un Mexicano de muy mal humor que me atendió con grosería por eso me fui sin comprar

Customer service was great at drive through window!

This the worst location . I ordered online 2 times. When I show up for pick up they forget to prepare the food . I feel like you need to pay extra to get better service or a smile . Their drinks are the worst .

It's been getting better every other time . Food is decent but not quick. The milkshakes are amazing. Armani makes the best shakes and is always so friendly

It was shut down, people were in the kitchen but doors were locked

Food is good but there is usually a pretty long wait time even though there is barely any customers. Sometimes they get my order wrong too.