Steak 'n Shake

I've ordered thru DoorDash a few times without issue. Ordered a chili 5 way and received a regular chili Mac, with so much grease it about made me sick. I called the Mt Zion IL location to confirm it came from there, which it did. Manager said I needed to bring it back, as they don't deliver remakes. The whole point of ordering doordash was to not have to get out. By the time I took this back and get my correct order and returned home, it was 40 minutes. She didn't offer a discount or anything toward a future purchase. Just handed me my bag, said sorry, and walked away. I get that things happen. But how you respond as a manager to a customer leaves a lasting impression. I miss the old Steak N Shake where you could actually sit down and have somebody wait on you. Now, you get to place your order at a kiosk and pick it up at the window.

Of course it is getting 5 stars, it's Steak 'n Shake. But honestly the guy that took care of my order made sure everything was correct and had a great attitude.

Fries cold and taste like cardboard. Frisco barely even toasted and so greasy it soaked through my bread. Things have definitely gotten worse lately at this location

Actually just went through the drive-thru after work too tired to fix anything so I got the chili 5-way that's my go-to meal still under $10 they give you plenty of crackers and cheese with it best chilli 5 way I've had from there in a while...

Name is misleading. Food is good. Took awhile to get my shake almost finished my food. Had to go and ask for it again.