Starbucks

Floor were a little dirty, random people who come touching other people's cup to check names, but if not theirs... you're following behind someone else's dirty hands on YOUR cup... not hygienic to me!

Ordered two drinks and a cookie at 5 PM on Saturday night. No cookies. I was told they only had cake pops and crossaints. If that was all, it would not have been a big deal. The tea was prepared right away. After 4 minutes of waiting I look over and see one guy on the drive through window making drinks. The manager and another worker are talking to each other behind the counter. In a pause in the conversation I ask the worker if my drink had been made yet. He looked at the screen, asked my name and said you will be next and then walks away. That worker and the manager begin talking again behind the counter. No other customers in the store are ordering. I ask the drive through worker if the two others are able to make drinks as well. He says yes. I said why aren’t they helping you or making the drink that I have now been waiting for? He says I don’t know; they are talking about the schedule. The manager then says goodbye to the workers and walks out. I asked if he is the manager and he says yes. I say I have an issue with you and the other worker having a conversation instead of making a drink that I have already paid for. He says well we had to discuss something before I left. I said you can’t talk and make the drink at the same time? He says he will refund my drink. I say that is not the point and no thank you. This was not only a horrible customer service experience but it was also an example of poor leadership at this store.

As I stood and waiting too long for my drink this morning, I can see my drink ticket in the machine. I watched while the barista was casually mopping the floor. With no gloves on, they set the mop aside, pulled the drink ticket and started making my drink without washing their hands. Gross. Really!!? Aside, I then had to peel a sleeve out of the holder to complete the process on my $9 drink myself because I believe they don't do that anymore? Really disappointing, Starbucks!

Aways a line, but moves quickly. Good quality and selection of products.

Tank (my bulldog) Loves coming here for Pupacinchos.

Simply Fantastic Service--the Starbucks Model Store! I travel from Chicago to Peoria and ALWAYS visit this OUTSTANDING location.

Lucas is very professional and friendly. He got our orders quick and accurate in the drive through.