Starbucks

Starbucks skimping on coffee cup lids. The lid popped off and spilled coffee all over my car. Employees want $25/hour but can’t be bothered to check lid fitment? Go woke. Go broke. Too many good independent coffee shops in and around Richmond to deal with the inferior products and service. Starbucks makes enough to clean my car and reimburse me for the coffee so I will be filing small claims.

I was off today and of course came later than I normally would. My drink order was not made the way it should have been. To much milk, Could not taste the matcha or peppermint. Asked for it to be remade. The barista was rude and nasty to me. Then told another barista her side. The other barista said everyone doesn’t know everyone or drinks. Said she will remake it and was also rude to me. Top it off she didn’t make it correctly either. As it wasn’t a lot of matcha nor 190 degrees. I left and went to the Starbucks on Hancock village and had it remade. I never have issues at this Starbucks as I come M-F between 5:40-6 am. They are the real deal and very nice to everyone. To the barista that claims to have been working here for six years. Your customer service should be the same to all customers not just the ones you know.

This is the best Starbucks in the world.

Had a great experience tonight at this Starbucks. I accidentally ordered at the wrong location and it would’ve been a 30 minute drive in the rain. The barista was so nice and got my order in there and didn’t make me double pay. It was so sweet.

Brown sugar shaken espresso- 1 pump pumpkin 2 pumps chia. You'll never go back to pumpkin spice again.

Very rude staff who will typically completely ignore you when you walk in- not even a “Hello.” This location acts as though you’re inconveniencing them and are lucky to be there, I was unsure where to pick up my order and there were 6 ppl just standing talking to each other and occasionally looking at me but saying nothing. It’s definitely giving slightly racist and snobby - don’t go here

Either poor product or service, but for now, the 7th time or so I've had a drink spill all over me and my car.