I did a mobile order of four drink(three which were all the same)and arrived at said time it was supposed to be done, and Karen had just put out the first drink. Usually I’m fine waiting but I was in a bit of a rush today. As I waited another customer walked up and was waiting for Karen to take her order. She waited 5 minutes and decided that she didn’t have the time to wait anymore so they left. I don’t understand why she couldn’t have take the 30 seconds to take their order and continue to make mine. Then when she was making the last drink(iced matcha) I realized that she had hardly shaken any of them and it was all clumpy. I also asked for cold foam on them and she barely put any on. Idk I have had one to many bad experiences with this barista to not say anything.