Starbucks

It’s too bad there isn’t a zero star option. I have been a loyal Starbucks customer since 2010, and I mean multiple times a week, all over the world. This morning I ordered 2 lattes and 4 food items. $40 later and half-way through my ham and cheese baguette, I spotted something green in my cheese. Yes in, not on. After all, this wasn’t blue cheese, so I was a bit confused. Thinking it was a random piece of chive or parsley, though odd, I tried to get it out. Well, it wasn’t a chive or parsley, or anything edible for that matter. It was MOLD! Yes, MOLD! I called the store and they apologized and offered zero concern for my health or even a refund. I had to request a phone number to contact corporate. I contacted corporate, and again only got an I’m sorry this happened. Again I had to ask what Starbucks would do about this. I was then offered a refund of the $7, and a call to the store to offer feedback. They later offered $5 as a credit. After being transferred to a different group, I was offered $25, inclusive of the refund. After further discussion, I was offered $40, the same amount I spent. Later the representative asked that I consent to $40 as a final resolution including if I get sick and need medical attention. Thanks Starbuck. Nice knowing you. Your customer service for actual issues is trash. I’ll also add that my sister threw up immediately after having her latte and both of us had upset stomachs all day.

Can always count on this Starbucks of having the best coffee drinks and quick service!

This location is constant in making drinks correct and well.