Dietary restrictions: Just came in for lunch and Asked for a semi skimmed cookies and cream frappuchino as I am allergic to whole milk and they then made made my drink with whole milk and when I asked them about changing it for semi skimmed they moaned about it but they remade it but then said to me that they couldn't guarantee that there wouldn't be no cross contamination from the milk jug they used (which says they don't wash up properly). Then as I was walking away the women coullege said to the other one that if he comes in here again and asks for a drink with semi skimmed milk il make him one with whole milk that will teach him for asking us to change it. How bloody rude is this they could of sent me to hospital if I drank whole milk definitely not coming back here again.
Refused cash. Legal tender £10 note was refused.
absolutely gorgeous service ,i come here with kids ,very lovely staff
Ordered a hot chocolate today and received an unknown beverage with nuts on top. Unknown to the staff, I'm deathly allergic. Caused significant panic for me and my friend. Will be returning for a beverage once the severity of my PTSD goes down, as suggested by my doctor (attached is a photo of me)
To be honest I was waiting for someone to come out of Primark.Staff were OK but nearly 4quid for a bog standard black coffee is a p take. Dirty tables,people just using the free wi fi and people bringing e scooters in to clutter the place up didn't help spread the cheer much. Have visited Starbucks in the states where customer satisfaction is paramount,sadly Fitzroy St cambridge doesn't match up. I'm not Starbucks target audience and I'm happy with that, but I do deserve a pleasant experience,which sadly this wasn't. I won't be back ,but I guess neither me or Starbucks will miss each other.