Starbucks

Dig the remodel here, glad they kept the seating.

We visited this branch at around 9:30 PM and placed our drink orders by 9:35 PM. During our visit, we requested access to the restroom but were informed by an employee that it was closed due to the upcoming closing time of the branch. We expressed that there was still about 25 minutes until closing and asked if it might be possible for one of us to quickly use the facilities. Unfortunately, this request seemed to cause some discomfort for the staff. We decided to leave the branch shortly after. I hope this feedback helps improve customer service in the future, especially regarding facilities access close to closing hours.

I had to wait over 10 minutes today for a ham and cheese croissant order I placed via the mobile app, which is supposed to be faster. I finally had to ask about it, and the batista had a dumbfounded look on her face when I showed her my order on my phone. She then had to ask, which is when a male employee (late 20s, 5'5, brown hair, slight build with a mustache) went to the back counter, and picked up my order, along with about 7 other bags to distribute them to customers. It is unclear how long it had been sitting there, as it was lukewarm when I got it, and the cheese was no longer gooey, which means it had probably been there awhile. There was no apology or explanation as to why the order was so late or barely edible. We need to stop making excuses for businesses, like, "Oh, they must have been busy, or "The labor market is tough right now, and they can't hire enough workers," and call it what it is, which is lazy, inefficient employees who refuse to do their jobs, and want to loaf around while collecting a paycheck. Sadly, this seems to be the new normal.

This was my first visit to this location. I was easily able to get in, place and receive my order and get back to work.

Very friendly server - great customer service!!