Stan's Donuts & Coffee

Not accepting bills over $20 when your dozen donuts and a drink is over $50 is wild.

I wanted to purchase a half dozen assorted and half dozen standard. The person filing the orders gave me the wrong donuts, even though I repeatedly told her that wasn't what I wanted. I thought she had corrected it because she told me it's fine. After I leave and open the box, it's full of donuts I didn't want. I was then overcharged for these donuts because they charged me for a dozen assorted instead of the half dozen assorted and half dozen standard I asked for. I will not be returning.

Stan’s food is good. No doubt. But the online order for pickup has let me down every single time. Time after time my order is messed up,if it’s forgetting to put bacon on a stanwich or giving me the wrong stanwich altogether. This time I came in and I saw my pickup order on their counter next to the donuts. Not on the pickup shelf. I waited for 10 minutes until no one was ordering food. I asked the employee who was not helping anyone if that was my pickup order. She tells me when the order is completed that it would be put on the pickup shelf. After another ten minutes I took it upon myself to check if that was indeed my order. It was. My food had sat behind the counter for 20 minutes and all the employee had to do was check it. It was now 30 minutes from the original time of me placing my order. I asked to speak to a manager, and she apologized and went to remake my food. But not my hot chocolate. I get home and the hot chocolate was barely warm. This all could’ve been avoided if the employee would have done their job and helped the customer(me) as asked to do so. She was not helping anyone and just standing there. I will never order on the app or order pickup from this location again. Very dissatisfied with the customer service here. Wasted 30 minutes of my time waiting for something that should have been ready when I arrived as stated in the order confirmation.

Delicious donuts this place is located Orland Park red velvet & coco favorite .

Great taste.

This Stan's is located in Orland and I've been here numerous times but this is the first time I have reviewed. My most recent visit I only got a single cake donut with chocolate frosting and sprinkles. It was decorated with Valentine's sprinkles. I walked in and I was the only person in line. There were 2 workers and no one acknowledged me, they were busy talking. One worker glanced at me but didn't say anything as I looked at the display case. I walked down towards the cash register and said hello. One of the two said oh hi did you decide what you want? I said yeah and walked back down towards the donuts and told her my order. This was after a few minutes had passed. I paid, got my donut and sat down. That's not the kind of service I expect or deserve. I believe a customer should be greeted upon entering and asked if they can be helped especially when there is no other customers in line. Usually I haven't encountered that type of service here so this was disappointing. I like the decor and vibe of Stan's. It's decorated cute and there's a lot of seating. There's also cute Stan's merch to buy which I have purchased. My donut was good which was the saving grace of this experience. I have also purchased pretzel bagels here before and I like those too and the pistachio donuts are good as well. The coffee is also good but after the dismal service I received I doubt I will be back for awhile bc I don't deal with lackluster service! Parking: Free parking lot Kid-friendliness: It's kid friendly

I’ve been to Stanley’s several times since it’s one of the few places that offers vegan options. Unfortunately half the times I’ve been there and go through the drive- I’m told they’re out of the vegan donuts. Today before I went, I went on their website to make sure they had them available. There was no “item unavailable” next to these items so I went. I ordered a coffee and requested the vegan donuts and the vegan strawberry croissant. I was told they were out. I settled for just the coffee and while waiting in line I went back on their website in case I didn’t see if they were unavailable. Sure enough, I was able order the donuts I wanted online to go. After I got my coffee, I waited in the parking lot for about 5-7 minutes even though in my email it said that the order would be ready in a minute (ordered at 1:01 and said I could pick up at 1:02). I go in the store, checked the shelves for order pick ups and I don’t see my order. I figured, ok I’ll just wait by the cash register to let them know. I do see several employees walking back and forth with items and gave them the benefit of the doubt that they were busy. What did bother me was at least 3 employees made eye contact with me and didn’t acknowledge me. I’m not looking for royal treatment but if someone would’ve greeted me and said, “I’ll be right with you”, or “give me a few minutes I’ll be right with you”- it would’ve been fine. I’ve worked in customer service and I understand it gets busy. A lady walked in goes to the glass counter and after a minute she gets asked if she needs help. I don’t follow their conversation throughly but I did hear about a vegan item. As she’s getting waited on, I’m still not getting acknowledged by anyone. When the lady moved down to the cash register to pay, unfortunately I had to step in to the side of her to let the cashier know I was waiting for my online pickup. The cashier seemed flustered and said to give her a moment. After she leaves to go to the back I waited another 2-3 minutes and another employee asks me what I needed. I tell her about my online pick up and she goes to the back and asks about it. Anyways so they finally give me the vegan donuts after a few more minutes and I’m bothered that all of this could’ve been avoided if they would’ve just filled the order in the drive through. I don’t understand why I had to go online to request I wanted. And why I was pretty much lied to. Also made me question if the items I got were actually vegan or not. Idk if I’ll make the trip to go again.

I love this place. Their keto breakfast is very yummy

Donuts are OK..would expect them to be softer