Smokin Rooster

On a recent summer vacation to Poole and visiting the local pubs, I was looking forward to some tasty chicken, however was extremely upset to discover the Smokin Rooster was closed despite saying it was open until 3am, it ruined my night. WILL NEVER VISIT!!!!

AWFUL! We've given this place 3 chances via just eat. First time took OVER 2 hours to deliver! Everything stone cold. Second time was missing half our order (literally 6 items, 3 were missing). This time, coleslaw is off (its fizzy and sharp! Literally fermented!), took 2 hours to arrive, everything cold and stale. Absolutely disgusting! And before anyone says, it's not just eat drivers, they manage their own delivery! Absolutely steer clear, won't ever be eating here again. Or the Bournemouth one!

Ordered, took money, never delivered. Phone number does not work. Will never use again

Food didn't even arrive. Been waiting over 3 hours. Tired calling the "restaurant" over 150 time for an hour and a half for it to be "busy" really wish I read the reviews before ordering for delivery. AVOID THIS PLACE.

Ordered through the'Just eat' app. No pictures of the food that I ordered but expected chicken, rice and some sort of sauce as I was given the option to choose one of several flavours. I also ordered jalapeno bites for £4.99. I was told that my food would arrive between 7.30 and 7.45. It arrived at 8.05 - cold! I had a mountain of rice (very dry) and 6 pieces of chicken for each meal (no complaints about portion size). However, there was no sauce so it was very dry. The jalapeno bites were the size of walnuts and there were 3 of them! £4.99 for those! Fuming! I tried to ring them on 2 occasions but there was no reply. I made curry sauce to go with my chicken and rice to make it palatable as I had no other choice. Never again!

Over a week since I ordered my food via Deliveroo on a Saturday night, we was told the food would arrive by 3am, the food never arrived, yet the driver marked it as delivered at 4am! Deliveroo sent them a refund request and they have yet to accept the refund, this is absolutely appalling standards for a fast food restaurant. When you call them you get the same ' We will take your number and get the manager to call you'. The manager never calls you and somehow is never there when you call! Stay away from this takeaway as its the worst experience I've ever had with a place and I still haven't even gotten my money back.

I ordered food from deliveroo which took over a hour but the food quality was bad I'm sure the chicken nuggets wasn't cooked fully that's just the start I should have just put £15 in the bin.

Really annoyed with how late my food was. Waiting and hour and 30 minutes for an order they said would take 35. If you order, do it well in advance.

The delivery driver threw the food all over my driveway! Two hours late, after multiple attempted calls by the kids’ father and Deliveroo- they suddenly showed up! I had just had an operation and couldn’t move, so the children told him we couldn’t accept the delivery so late. The kids’ father was out collecting different food! In the morning, my youngest noticed food all over our driveway. I looked back on my Ring doorbell app, only to see the driver throwing the food all over it. Just what you want to have to pick up before the school run.