Shilo Inns Killeen

What a dump the staff are more worried about the personal lives of the guest than worried about non-registered guests given master key that opens every door or fixing elevator or fixing laundry facilities or working vending machines

My wife and I checkes in today. We were told the front desk would have to check if rooms were available and that there was a room with a kitchen that was ready, which we didnt need. We were informed the room was actually marked "dirty", in the system. Apparently we found out it was clean after waiting for them to sort it out for 15 minutes. More affordable rooms were available that were suggested to us only due to the room being "dirty".

Stayed here more than once but the more I stay here, the more disappointing it is. First time, was one thing didn't work, now the gym doesn't work, not the pool, and even worse the elevator doesn't work. Everytime I come, I feel I spend more money but the worse this hotel gets. I come to enjoy myself and get what I need done but each time the less each staff member cares and the less the hotel works to make itself better. This place is a mess.

Attended a catered dinner and show event. Good food from their attached restaurant.