Sheridan's Frozen Custard

Kid-friendliness: Your employees are really great with kids

I work upstairs, and all of the young ladies are always pleasant and nice to me. Dietary restrictions: I can only use eat custard because ice cream doesn’t agree with me

Sheridan is the best frozen custard in all of Kansas City. We've loved it since it first opened.

The worst customer service, I had to walk away while my husband ordered because I was upset how rude all 3 employees were. All three were on their phones as we're at the counter waiting to be helped. Looked like they hated their job, ice cream was melted.... Just a terrible experience. Will not be back!

I echo all the others here, worst customer service we have experienced in awhile. Skip this location and get ice cream somewhere else.

Took my daughter and granddaughter to get ice cream at Sheridan’s at Crown Center, the workers including the so called manager had awful customer service and acted like they hated their job, they had no smiles and extremely hateful!! If u can not have excellent customer service ( I would have at least took good customer service) but nothing was given!!! This world is tough all ready and people need smiles to up lift them and we expect customer service to be good if you work in public, otherwise go home and do a job where you are not in the public! Very disappointing and thanks for ending our fun filled day with terrible attitudes!!

Usually a long wait in the summer evenings, but pulled up 5 pm on Labor Day and only 2 people working. One serving the drive through abs one serving the window. The one serving the window made himself a shake and went to the back for a break leaving. O one else to fill orders. They need to plan for rushes like this one. Many people waiting after me.