Sam's Club

Yesterday, my son and I stopped by the optical department to pickup the glasses. Bithel who works here helped me to do it. Actually, she didn't do anything. She just worked like a robot, didn't know how to talk. Even she didn't ask, anything or adjust the glasses for both of us. Very BAD SERVICE!!!! We never come back here.

Great good price

I was hoping to avoid having to write this review by speaking to the store manager. I have been trying so hard this past week to get a hold of the store manager for the past 4 days both by phone, and in person and have been unsuccessful. One of their managers was extremely rude to my friend who just wanted a clean area to sit at to enjoy his meal at the cafe. This manager was instead more concerned about her time and that she can’t be everywhere at once because they are short handed. She insisted to my friend that she did not take too long to come talk to him. My friend told her she was being hostile and walked away. She responded back loudly that he was being hostile for walking away. I personally came to speak with this manager and she changed her story saying that as soon as he told her about the mess, it was cleaned up. She also denied calling him hostile for walking away. I wanted to give the store a chance to fix this but yet it’s like they don’t want to fix it. I’m not demanding that anyone get fired. I just want the understanding that my friend did not deserve this kind of treatment and ownership from that manager of her choice of words and behavior. My friend should not have to avoid coming to this store that he once enjoyed and travel all the way to Plano instead.

Always busy, parking lot is terrible even the online pickup can be filled with customer's going in to shop. It doesn't help when employees are parking close to the entrance. I notice this weekend when we arrived before opening at 8 am the parking was full close to the entrance but waiting to enter there were only 8 customers going in.

Good Sam's club ,good item

I’ve visited this club several times, both with and without a basket, and someone has ALWAYS scanned and checked my items. Today, I had one item in my hand and my receipt was out, but no basket. The worker asked to scan my receipt, which I didn’t mind because it's her job. What bothered me was that she didn't scan the baskets of the two families ahead of me and claimed it was because they had baskets. She might have been lying or profiling me because I look different from her. I hate being or feeling racially profiled. Sam’s in Garland, please do better.

So today, I went to Sam's and everything went well until I went to go to the Cafe and it was closed but I understand that it opens at 10 but atleast put a sign and turn off the TVs, because the TVs just make it look like it's open when it's not and on another day I went to the Cafe and the line took 30 minutes and I had to go somewhere at 10 and got there at 11 because the line took too long AND on another day when me and someone else finally finished the 20 MINUTE LINE the ice cream machine broke exactly as we got there so giving two stars is being nice for the experiences I've been through.