Rooster & Rice

Been wanting to come here for awhile, and finally made it to this side of town! Something so simple turned out soooo yummy! I ended up getting the Combo with The Original and Chicken Skins. Next time, I'll just stick to The Original ala carte. The chicken skins were just ok, some pieces were stale. Don't be fooled though when you start working on your Chicken Plate - it looks a little on the small side, but it fills you up!! I like to pour some of the KMG Sauce (crack sauce) over the whole plate, then add some of the Ginger Sauce to each bite. Even the breast pieces of the chicken were juicy! I could probably eat this every day haha.

When I opened my to go bag I saw a fly floating in my egg (that I paid extra for). I was so disgusted. What’s even worse is that this went through two people, and nobody bothered to change it. Avoid this place at all costs.

I love the food but there's some guy that is rude with the coworkers and he yell infrom of the costumers I already put a complaint but the don't do nothing about it and hes name is Javier or Luciano he is employee from rooster n rice with fakes names if the don't do nothing about I'm going to contact health department because he give the chicken reare DOSENT DO THE RIGHT THINGS ONES AGAIN LETS MAKE THIS THINK RIGHT att V.T.L

Staff said it'd be a 10-15 minute wait. 30 minutes later, nothing. I asked for a refund, and they were able to issue it *without the tip back*. The staff person remarked, "Well, you could have waited for your order." So I just paid for terrible service? I'll be calling my bank to get the remainder back. Edit: Two days later I was able to go through my bank to get a full refund. A representative of the business eventually reached out to offer apologies, a certificate and that they were looking into the situation. I felt I was able to convey my grievances about the situation to them properly. I've updated the star rating to reflect they've reached out and provided a resolution, but it's still unknown if the feedback will lead to revised employee practices around how they should handle beyond-longer-than-stated-wait-times and partial refunds.

Rude unprofessional cashier rolling her ugly eyes cause we wanted to eat inside. She also had what appears to be her daughter sleeping on the chairs. After taking our orders, she went back to the dining area to sit and play on her phone. Besides the terrible service, the food was OK. Definitely not a 4 star. It's like a 1.5 star. Rice had no flavor. Broth was VERY oily. Chicken was over cooked and tastes plain.