Whenever I'm traveling, I like to visit local smoothie shops as a healthier alternative to fast food. We ordered the tumeric and passion fruit smoothies as well as the avocado toast. Everything was fresh and delicious. Restroom was clean, employees were friendly, shop was tidy. I also like that we were able to sit outside. 2 thumbs up!
as someone who's quite a regular here, the quality of the smoothies and food has always been five stars to me. however, the service and attentiveness today was not so great. i placed an order for pickup through the rewards app and arrived at around 1:40pm. my smoothie was ready upon arrival, but my toast wasn't, so i told one of the employees that i would sit and wait until it's ready. i sat and waited until i was so tired of waiting that i decided to get up and ask when it would be ready. when i got up, i saw my food on the counter, meaning it was already ready while i was sitting and waiting for my "unready" toast. i will continue coming to this location because the smoothies are great, but the service and attentiveness today was quite inconvenient. this usually does not happen so i wouldn't expect it to happen again. they were a bit busier than usual today, so i can give them some of the benefit of the doubt.
I waited 10 minutes for my pick up order that was already ready. She then gave it to me with the cap half on. As I was walking out, the cap slipped off and the smoothie dropped everywhere. Then she made me wait another 15 minutes while she finished up other orders, after she said she would make me another one then proceeded to charge me another $10. Super disappointed at this customer service.
my favorite smoothie place in falls church! I order ahead and is usually ready when I arrive.
Good fruit bowl and healthy smoothie shop. Indoor seating.
*Edited five days after owner repsonded* - So no i was not speechless!!! i have so many good things to say. The staff tried to up sell me on add-ons based on what i wanted to target! I never tried the turmeric shot but i was sold on it after one of the girls answered ALL of my many questions about it. It felt nice because the employees were working hard and actually seemed happy to be there! They were answering as a group and even each one had some information to tell me about what ever i asked/bother them about. I went twice after i enjoyed the tumeric shot. Once I went alone and it was two young women that served me and answered all my questions. I went again 24 hours later and they had one of the girls and a guy this time. I took a friend with me and she also agrees the employees were nice and informative. I feel like having involved staff is what makes me go here instead of smoothie king.. The only problem is how do you pay these wages to educated people that will involve themselves into your health and diet ideas, as valued employees like this they will go seek further employment instead of a smoothie joint
Went in today and ordered an Açaí bowl and two smoothies and one avocado toast. The cashier, Anthony, best customer service and best performance on making our smoothies. Coming back here definitely
Today was my first time at Robeks Falls Church, and I am sure I will return, the very good attention, everything clean and Corina was able to explain all my doubts to get what is now my favorite Smoothie, (Lean Green) very attentive and wise about her work. Congratulations! Thank you!
Ordered with app for pickup. Was available quickly. Greeted when walked in. Clean place. Was greeted when left. Points quickly added to app