Red Robin Gourmet Burgers and Brews

Arrived around 6pm on Sunday. A busy time to go out to eat so we expected a little bit of a wait. We waited about 15-20 minutes then were seated. Not a big deal. The high chair we requested when we checked in was already at the table and was clean so that was a plus. Most places leave me standing holding my daughter while they go search for a chair. I didn’t check the time, but it was a bit of a wait before we were greeted and our drink order was taken. So long in fact that we ordered our drinks and food all at the same time. I’d say close to 10 minutes if not more. Was a bit of a wait then for drinks to arrive. Then the real waiting began. 30+ minutes before our food arrived. We had 2 kids burgers, 1 kids fingers, a shroom burger and a Avocabo salad. A very uncomplicated order. I run a very busy restaurant so I understand things happen, but our server didn’t stop by during the entire wait. She hit the other tables in her section to bring them drinks and apps but was a bit frazzled and rushing around. Didn’t come see if we needed more drinks, didn’t say “hey the kitchen is a bit backed up but it’s coming!” Anything to at least acknowledge the wait. I flagged down a manager and told her that we were waiting for a very long time and asked her to check on our ticket. She came back and said our food would be out next. I was very surprised that a restaurant that is kid friendly enough to give out balloons and crayons doesn’t prioritize kids meals like an appetizer. A runner eventually brought everything without the tenders which arrived soon after. We didn’t have any silverware so someone had to go grab that for my wife's salad. Our server stopped by a few minutes later to say sorry for the wait and asked how everything was. We told her the food was fine. After that she didn't check on us again. My wife ran out of salad dressing and wanted another one. By the time I saw our server again to ask for another we were ready to go. I asked for a refill on 2 French fries, a salad dressing and boxes. It was after 730 at that point. She brought back the sides and dressing, but no boxes. I managed to flag her down as she was waking past again and she brought the boxes. I assume your entire check out process is on the tabletop kiosk now but no one explained that, dropped a check or asked if we wanted dessert. We had a gift card and were having issues processing it so I was going to request someone help us but I couldn’t find any staff. We got it figured out. Overall it wasn’t a positive experience. 30+ minute ticket times at a place that has about 6 different items on the menu is unacceptable in my opinion. 90% of the orders are burgers and they don’t even need to be cooked to different temps. It’s busy, put on 30 burgers, drop some tenders and onion rings. Also, if your big thing is your bottomless sides, someone should be stopping by multiple times during my meal to see if I’d like more. I don’t know what your expo and managers were doing but it should have been damage control. Go around and hit the tables, make sure everyone has drinks, maybe send some chips or fries or something that’s sitting there ready to hold people over. At least pretend like you care about your customers. I’m not writing this in hopes of a refund or anything free, just letting you know that we had a crappy time and the food isn’t good enough to deal with lackluster service. We won’t be back.

Drinks and food was fresh and good

Went to this restaurant with a friend for dinner. I had spare ribs. Didn't like their food. Atmosphere was okay. The dessert was very good! The waitress brought us the check before we even finished our meal. Tacky.

Very Bizzare... Our Food Came right out literally 5mins after ordering lol... Best service I had in a awhile. Good food! Good drinks! Our Waitress Was Amazing!!!!!

After a half hour+ wait, we had good food and customer service.

Took longer than my expected time but my food was hot and delicious!

I have been to this Red Robin several times in Cherry Hill and this has been the worst. I mean the absolute worst experience my food had to be re-ordered, and when it came back the second time, it was just as worse as the first The onion tower was like a grease tower. I don’t think they change the grease in days because the onion rings came out darker the second time and hard to chew. And my bansai wings that had pineapple with it. The pineapple is so old it’s dry.