My wife visited Rainforest on Friday, May 31st between 3pm to 4pm, and suffered a severe burn injury due to the grossly unprofessional handling of a Fireshot by your staff. The attendant poured the flaming drink directly into her mouth, resulting in her eyelashes, hair, and facial skin being burnt. This reckless act put her at serious risk of third-degree burns and significant hair loss. Thankfully, her quick-thinking friends extinguished the flames, preventing an even worse outcome. This level of negligence is unacceptable and demands immediate action.