Ratings of Poundbakery

google
Google
2.8
(25 Reviews)

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Location & Hours

Bakery chain offering deals on hot & cold baked goods, including sandwiches, cakes & breads.

5 Castle Walk
Newcastle, ST5 1AN
Monday
8:30 AM - 5:00 PM
Tuesday
8:30 AM - 5:00 PM
Wednesday
8:30 AM - 5:00 PM
Thursday
8:30 AM - 5:00 PM
Friday
8:30 AM - 5:00 PM
Saturday
8:30 AM - 5:00 PM
Sunday
11:00 AM - 3:00 PM

Recent Reviews

google
Jan 2024
Średniej jakości produkty, ceny niezbyt niskie ..
google
Dec 2023
Went into this store staff was kneeling on the counter looking very miserable. Went to the til to pay for the cottage pie I took off the shelf, which was all wet. So I ask if I could have a bag to put it in. Staff started to moan saying the bags out for hot food in the end she said I could have a bag but not suppose to have one I ain’t trying to hear any of that I’m paying customer. If you don’t want to get out bags for the defrosted items, then wipe them down simple. The one in Crewe and hanley service is a lot better. Need to train staff on people skills this staff has none at all.
google
Dec 2023
Never seen such miserable staff definitely want go In again
google
Aug 2023
I’ve just had 4 x sausage and egg muffins delivered apart from them being cold, on checking inside the muffin the sausage Pattie was raw. I’ve spoken to pound bakery shop to let them know and they didn’t seem to care, I will be contacting the local food safety department in due course
google
Apr 2023
Best bakery for value. Always hot (unlike greggs) and always good quality
google
Apr 2023
Cheap but not the best quality. Most of the staff are miserable bar one or two. Don’t do hot drinks like most of the other Pound Bakery stores.
google
Apr 2023
was shocked at rude service. Older woman with shortish white hair slamming around and slatting your order on the counter. Needs training on customer service.
google
Apr 2022
I am absolutely disgusted by the service in this bakery. The owner of this store needs to sack whoever the blonde staff member who was working the shift from around 11am to 12 today on the 30/03/22. I never usually review anything but I was so outraged that I felt the need to say something! She was so rude to me and my friend. The attitude in her tone of voice as well as facial expression made us feel completely unwelcome and uncomfortable. My friend (who was a paying customer) had asked politely for some tissues, to which the staff member replied “we don’t provide tissues” in a blunt and rude tone. There was STACKS of tissue right in front of us. She was blatantly rude about it, and we believe her tone of voice and attitude had racist undertones. I have never seen someone so stuck up, you work in poundbakery darling, you are not the queen of England. P.s even Dixie’s fried chicken provide tissue
google
Apr 2022
Well I won't use this shop again the staff like others have mentioned disgrace had my hands full with a 2 year old autistic son in one hand push chair in the other plus the items in a basket so I at to juggle all that trying keep my son calm and prevent him lashing out and things in your shop to get told take the things out your basket place them on the counter to dumping my paid items on top with a bag to me then got to put them in a bag toss service toss staff toss shop

Frequently Asked Questions

What is Poundbakery's rating?
Poundbakery is rated an average of 2.8/5 stars across various online platforms.

+44 1782 636166

5 Castle Walk, Newcastle, ST5 1AN