Ratings of Potbelly

google
Google
4.0
(496 Reviews)
tripadvisor
TripAdvisor
4.0
(17 Reviews)

Happy Hours & Specials

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Photos

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Location & Hours

Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods.

Monday
9:00 AM - 10:00 PM
Tuesday
9:00 AM - 10:00 PM
Wednesday
9:00 AM - 10:00 PM
Thursday
9:00 AM - 10:00 PM
Friday
9:00 AM - 10:00 PM
Saturday
10:00 AM - 10:00 PM
Sunday
10:00 AM - 10:00 PM

Recent Reviews

google
Apr 2024
Never order online from here they will never cancel your order and have to pay for it I called at least 4 times to get my money back said they would be never did scummy place
google
Apr 2024
My boyfriend and I frequently order from here through the app. We usually love it, but lately they have not been consistent. On several occasions we’ve ordered late (around 9pm when they close at 10pm) and once we get home with our sandwiches we notice there’s something off. Tonight I wanted a meatball with mushrooms and onions, but I received a meatball with chili on it and no “red sauce.” My boyfriend’s Italian sandwich has been incorrect on several occasions too, but normally doesn’t have any issues if ordered around lunch. I don’t know if it’s retaliation because of the time we order, but it’s become very frustrating.
google
Apr 2024
Had the turkey sandwich. It's good
google
Mar 2024
My recent experience with Potbelly Sandwiches left much to be desired. We placed a sizable corporate order, only to find a significant oversight upon its arrival. Not only was sandwiches missing entirely, but the ones we did receive were lacking essential ingredients. Disappointed but hopeful for a resolution, we made the effort to return to the store to rectify the missing sandwiches. However, our hopes were quickly dashed when we encountered an unapologetic response from the staff. Despite our valid concerns, they adamantly refused to remake the sandwich fresh and gave us some that where at the pick up station. The lack of accountability and customer service displayed during this interaction was truly disheartening. In situations like these, a sincere apology and an effort to make things right can go a long way. Unfortunately, we received neither.
google
Mar 2024
I went in at lunch to order two salads to go. One of the salads had some customization - no hummus, no tomatoes. When I got home, I noticed that the store also removed the chicken and cucumbers. So basically, it was a plastic container of lettuce for $9. I called the store to get that salad refunded (I live 30 minutes away, but the store was on my way home). “Do you want to come in and get that refund?” “No I’m 30 minutes away, can I give you the receipt number?” “Sure” Long story longer, there has been no refund to my card. I won’t return to this location.
google
Mar 2024
Quick bite sandwich
google
Mar 2024
I ordered big turkey by Uber, I was missing hot peppers which I included. When I call the store the response is “wHAT EVER” and hang up on me. Very rude and unprofessional service.
google
Feb 2024
FRAUD! Be aware that this place takes your money but would not fulfill your order! It is a SCAM!
google
Jan 2024
Asked for a veg sandwich and was given a chicken sandwich. I reported the issue and they remade my order giving me another chicken sandwich again!
google
Jan 2024
Friendly staff came in at noon and it was packed but they still managed to get my tasty sandwich ready very quickly

Frequently Asked Questions

What is Potbelly's rating?
Potbelly is rated an average of 3.8/5 stars across various online platforms.

(469) 467-7712

5717 Legacy Dr Ste 160 Ste 160, Plano, TX 75024