Pizza Hut

I am a food delivery driver that picked up a pizza. The order was done over the phone. The employee took all information: name of customer and address for delivery. Both things were incorrect in a massive way. Address: was supposed to be the Holiday Inn behind Khol's, but was sent to the neighborhoods behind the West Richland Country Mercantile. What should have been a 10 min delivery drive, ended up being 45 mins round-trip, making their pizza really cold! I hope they called in and complained! Name of Order: spelled incorrectly, it was Sean not Chelan... Sounds like whomever answered the phone needs better listening skills. While waiting for the order to be finished, an employee was arguing with I assume to be the manager in charge. Be professional and take that conversation to the office, not so customers can hear you in the lobby.

Staff is friendly and accommodating. Food is prepared good and fast.

I was gonna place an order at this location but after reading all the reviews, NO WAY, NEVER!

Took well over an hour to get my pizza order that was in route for 30 minutes. I was told 30 minutes for my delivery time. When I called the lady had nothing to offer me but an oh well. Very poor customer service. Pizza tasted like cardboard and looked like a toddler made it. Will not be ordering from this location again.

Ordered a pizza at 540pm said it would arrive at 620. It's 7pm and still have not received my pizza. My 2 year old has been waiting to eat dinner and will go to bed late because of their poor service. When I called the store they stated they were having an error in system. Next time I'll order papa John's cause over 1 hour for pizza is ridiculous.

Family loved the pizza Best in town

Can't even schedule a different time for pickup online

No horror story or anything. Just a real bummer of an order. Lowest quality Pizza Hut I’ve had