Pieology Pizzeria, Temecula

DEC 15th at Pieology (Ynez Road in Temecula). I visited the restaurant and placed an order for 2 original thin pizzas. As the associate behind the counter was placing the pizzas in the oven, he accidentally dropped one of the pizzas and had to remake the pizza altogether. Totally understandable, mistakes happen. However, once the pizza was remade and both pizzas were delivered to our table, I inspected the quality of the pizzas and was very disappointed to find that my “remade” pizza was very undercooked, and the other pizza wasn’t properly cut into separate slices. So at this point, I send both pizzas back to be cut properly and rebaked. A few minutes later, the associate returns with the “fixed” pizzas. The pizzas still appeared doughy and the toppings still raw, but I gave it the benefit of the doubt as it just came out of the oven, and was reassured by the associate that it was correctly made. My partner ate 1 1/2 slices that he described as “chewy”, before feeling symptoms of food poisoning, which led us to throw out BOTH pizzas. I did not eat any of mine at all out of concern for food safety once my partner immediately felt sick. I brought my concern to the manager on duty, Danny, and requested a refund at the store, and he said their was nothing he could do and referred me to the district manager to address this matter.. 24 hours later after contacting the district manager twice, and still no response, acknowledgement or refund. I returned to speak to Danny and request help contacting the manager. He stated that he is completely incapable of contacting the district manager unless she is there in person. Dietary restrictions: UNDERCOOKED PIZZAS are bad for your health!

11:45am 1 worker with a line of people waiting 20 min just to order food.

I love anything I can customize and pizza is my favorite!! Pieology never disappoints!!

Pizza is great. All pies made to order and you can load them up with the toppings of your choice. And you can't beat the prices. Before you order somewhere else, you gotta try this place.

Great service, great food.

Great pizza including gluten-free options.