Philly Pretzel Factory

Only come to get an occasional soft pretzel in the afternoon. The pretzels are fresh and compare with any in Philly. The prices are very reasonable.

Went here for the first time this last saturday, was very pleased with the service from the workers in the front. A nice young man who was very kind. Pretzels were also very good, warm when I got them and made a great snack! Only issue I had was the man in the back of the store who was either on his phone with the speaker very loud, or yelling at one of the employees in the front for almost the entire time I was in the store.

they're pretzels, I love pretzels.

This was my 1st time visiting the store and i was not pleased . The pretzels are not cook to order.. they were cold, not warm at all.. I just didnt enjoy them at all.. Atleast 5he movie theaters and auntie Anne's pretzels are served warm. Eating cold stuck together pretzels made me sick to my stomach..

Pretzel platter is great for parties, but I ordered about a month or so in advance online, they immediately called me to confirm the order, reiterating the correct date that I requested online (Saturday). We go to pick up day of and they had written it down wrong in their orders for Sunday and hadn’t made the platter. They made it for us but it was very late to the party as a result. As much as I would like to order again for an event, I don’t know if it’s worth it if I can’t trust that it will actually be made for the correct date.

Ordered the cheesesteak/hot dog tray and rivet tray as a snack to accompany drinks for a party. Everyone was asking where we got them! Big hit!

Hello. I recently place an order at Philly Pretzel Factory in Westfield NJ. I gave Explicit instructions on the app on how I want my order cooked. When I got to the store my order WAS NOT COOKED how I requested it. When I said something to the employee he was VERY RUDE. He said that they did the best the could with a very nasty attitude. He lied when he said they did the best the could because they DID NOT follow my instructions. This is not the first time this store did not follow my instructions. In the past they would follow my instructions but not recently. It is the first time however I received a very nasty attitude. If this is how you are going to run your store, well then you have lost a customer. I have shopped here many years and never received such poor service. I would like a response from Management please.