Penn Station East Coast Subs

Ordered online with a promo code. Showed up to the store and was told they had my order but wouldn’t make it because they were too busy. There was 10 people in the store. I explained that I already paid for it and needed them to make my food. I was told they could make my food right away if I ordered in store and paid full price. So basically they didn’t want to honor the online promo. Got a refund a week later. I will never go back to another penn station.

Best place to get a cheese steak sub, but not a single table was clean, and 2 employees were just standing around.

Would give zero stars but I like their food so it's a shame. They didn't feel like making any of the orders for the bengals promo, the girl with the dyed hair cussed me out on the phone and hung up in a fluster. I went there to get an apology and manager did nothing, the girl also had nothing to say. Their owner hasn't called me since. They had a list of atleast 40 names they were just simply going to refund because they were telling customers it would be a 4 hour wait for pickup, but when I showed up, their store was DEAD. one person inside eating, 1 person cooking and everyone else mosying around. Don't understand how that's "overwhelming" I waited to make this review for 4 days now with no response from a poorly run franchise. It's fast food not rocket science.

The food was great. The company was even better 😌

Sandwiches we ordered we're great. Funny thing was that after repeating the name for the order, the guy still got it wrong. He did admit he was embarrassed to have to ask a 3rd time, so did his best. Was soooo far off, but we had a fun laugh!!

Very good all across the board.

The sandwich was so full of grease and spices. It was like eating a of grease

Always had great service when I went here. You place your order & then you take a seat. Once the order is done, they bring it right to you. At the time of the order, you say whether you are eating in or it is to go. I do recommend the lemonade, it is good.

Food and service was great, booths are a tad small for a family of four.

Love it, but sometimes you never know what you're gonna get.

Wow. Their cheese steak sandwich keeps bringing me back, it's quite literally the best sandwich I've ever had at 35 years old. But then the service?? Outstanding! They were flexible with my situation (I forgot my wallet and had to do an online order which usually is 30 mins pickup but they made it immediately) and they were extremely friendly. I'd rate higher if I could go over 5 stars.

Service at this location is not the best. However, it is usually slower than other locations making it much easier and quicker to get your food. Penn Station fries are the best fries! 🍟