Peet's Coffee

Owner/Manager was shockingly inappropriate/RUDE on the last several visits but this last one was over the top. He complains to customers about how he didn't schedule enough staff bc he thought a Saturday was going to be slow (really?!?!), then argued with customer about using their reward points. My drinks consistently there have burnt shots. The staff will pour an expresso make other drinks and let it sit for minutes. The owner doesn't correct or train staff but instead complains that folks do not like their expensive drink. Arcadia Coffee is new and has WONDERFUL coffee - also the Naperville Peetes does an excellent job. I truly can't believe how rude the owner was, and has been.

Placed an order online this morning for coffee and four "Plant-Based Everything" breakfast sandwiches. Thank you for offering such a fantastic vegan option for breakfast that isn't a plain bagel or oatmeal! Can't wait to be back!

Obsessed with Peet's. Their coffee is my absolute favorite!

For how busy they get the staff are very organized, efficient, and kind.

I had to write this review after another case of hearing my Mom's experience with this place. She's always loved this place. Here's the issue. Staff. The manager is rude and very unpersonable. My Mom NEVER complains about service, and this is the 3rd time she's returned home having just had a bad experience with the staff. Buyer beware. Great ☕ and scones, but don't expect a warm and friendly welcome from management. The owner needs to read this review, and take action. This is a prime location, and they're dragging it through the mud with poor customer experiences. Tighten this up, or watch your bottom line sink into the red.