PAUL Richmond

I love Paul Patisserie in Richmond, baguettes, cakes, pastries are scrumptious! And best in Richmond! Coffee not so much. But service is not exceptional not even great. Working in hospitality for over 20 years. Waiting to be greated, when I come there today, so lady did not say hi, just looked at me what I will order...I am coming there to buy something but expect someone who smile at you and want to sell you something. Standing and waiting, a bit of efficency....just walked away because of her....as I am going to spent my hard earn money somewhere they deserve. You have got everything but not great customer service!

Good coffee and good pastries but expensive.

Lovely coffees, patisseries and savouries in Paul's, Richmond. Make sure you're hungry and have a treat with your coffee.

Quick service, friendly staff. But table dirty, no cutlery available. Baguettes very dry and lacked the advertised dressing, so very bland. Wouldn’t recommend and wouldn’t revisit.

Very poor quality of service. They didn't have milk and tried to put pressure to accept things I don't want as they couldn't refund ! Big fail.

Just had one of the best sandwiches, what a nice surprise! Congratulations to whoever made it, it is a 10. Absolutely perfect bread with generous poppy seeds cover, lovely Coppa, fresh salad and tomato, some paté... I wonder how it could have been better. A sprinkle of virgin olive oil perhaps... :). Well done. PAUL headquarters should be proud.

Very poor response to my customer query