Paris Baguette

Loved this store before. But they cancelled my pick up order without any call and text. Wasted me lots of time to drive here and get nothing. Also, I was still charged for the order in the app. Will not come here any more.

Asked for pay for something separate and she just didn’t care and put everything together and when I tell her I want refund and do two different transactions it was already “late” as if it was my fault that she cannot do her job right

We visited this cafe while on vacation in the area. I do not recommend this place. Really bad customer service and very basic, but very overpriced pastries. We didn't finish most of our items and they didn't give us our chai tea lattes. There was a huge wait for checkout while the cashier heated up two of our items and it was raining pretty badly, so when the cashier gave us the order, we thanked him, took it and left. We didn't realize until later that they hadn't given us our drinks. I went back the next morning and politely explained the situation to get the drinks they didn't give us, the rude owner tried to tell me off in front of the other customers and she said it was my fault for leaving the drinks... She was very condescending, argumentative and hostile. She refused to look up my order (even though she admitted that she could look it up) and she refused to give me my drinks that her cashier forgot to give me. To my knowledge no one even prepared the drinks when we ordered them, but regardless the owner was extremely rude and disrespectful. That is no way to treat a paying customer. I spent about $50 at this shop over two days, trying different items because it was very close to where we were staying and we wanted to give it a chance. This is not the way to handle paying customers, and I hope the owner never treats anyone else this way. I do not recommend this place. Definitely visit 85 Degree Bakery for better food, better service and better prices. To the owner, please educate yourself on proper customer service and learn to admit your staff's mistakes. After your behavior, I followed up with the corporate office for a refund and to discuss my complaint about how badly you treated me for absolutely no reason. This looks horrible for the Paris Baguette brand, and I'm still shocked at how you behaved.