Papa Johns Pizza

3.2
(123 Reviews)
$Pizza
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Ratings of Papa Johns Pizza

google
Google
3.2
(123 Reviews)

Happy Hours & Specials

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Photos

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Location & Hours

Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.

2201 Justin Rd
Flower Mound, TX 75028
Monday
10:00 AM - 11:00 PM
Tuesday
10:00 AM - 11:00 PM
Wednesday
10:00 AM - 11:00 PM
Thursday
10:00 AM - 11:00 PM
Friday
10:00 AM - 12:00 AM
Saturday
10:00 AM - 12:00 AM
Sunday
10:00 AM - 11:00 PM

Recent Reviews

google
Sep 2024
Papa John’s has truly gone downhill…I continue giving them chances because they were my favorite go-to pizza, on Friday nights, for years!…but the last several orders have been ridiculous. The last 3 or 4 times we ordered, we have had flavorless pizza or slices that are burned and inedible. I’ve only written a handful of reviews up until now but, after today’s order, I decided to leave one for this location. We could only take two slices out of the box before deciding to stop eating. The crust was burned and a few slices didn’t even have sauce on them. It was so dry that the crust was peeling off (see picture for reference). We ordered ranch but the side by side slices in one of the pictures will definitely show you which was sauced and which wasn’t. The “epic” stuffed crust was an up-charge of $3 and was also half empty and dry. It’s annoying that they charged an extra fee for less than mediocre food. Refund please!
google
Jul 2024
Pizza was really good and cheesy and hot. Kids loved every bit of it.
google
Jun 2024
My order was so late. Supposed to delivery at 8:19pm is 8:58pm and is not here. I call twice they don't know where is my order. And my kids are waiting for.....
google
May 2024
Called to order pizza and was told my card didn’t go through. Checked my account to find out the money was taken out my account. The call center asked for another card and I said no the money already came out my account. I asked to talk to the actual store and was answered by a woman . I asked why my order was not placed and she said you money is in limbo. (Very sarcastic). I asked her not to be sarcastic I just want to know why my money was raked out but no order and she hung up on me . I called back to find out the reason I can’t get my food and was hung up on again. I drove to store to find out the person that hung up on me was the general manager Leah or something like that. She was rude to me in front of other customers. So I walked out and had my wife order dominoes instead.
google
Feb 2024
The food was fast fresh and reasonably priced. The manager lady seemed far nicer than the male employee. He seemed aloof and not wanting to deal with customers with how he treated the person in front of me, walking away without speaking or looking at me (did include a dismissive gesture over his shoulder while giving some sort of warbling call for the manager lady) I almost left without ordering but the friendly and competent lady who came out to help me changed my mind. The young man needs training. I smile. A lot. I say yes sir, no ma’am; please and thank you. I even go out of my way to try to ascertain if the individual I am about to speak to uses alternative pronouns, going so far as to say things like “I use such and such pronouns how about you? Meaning, there is no reason this person had to be rude. Other than lack of training, malingering; or just outright refusal to do the job because of the demographic I look like. Either way, that individual needs to do way better. Or at least find a job where your poor attitude and performance doesn’t harm your team or businesses reputation.
google
Feb 2024
I have been going to this location and it has been always a great experience. Today 2-18-24 at around 4pm I order a pickup and older lady stated it would take another 15 minutes for my food to be ready. It was already 20 minutes I order the pizza. So I came back inside after waiting for 15 minutes and nobody would ask me if I needed help. So I had to step up to talk to them and older lady got mad because I got closer to the kitchen. This is unacceptable! 4 people in the kitchen and can’t do their job ? The worse thing was My pizza was sitting the whole time ready to be picked up. It was cold when I opened it.
google
Jan 2024
Had take out jalapeño cheese bread and Shaq pizza 🍕 and the cheese bread had hardly an cheese on it and the pizza made my husband ill. Not fun. Idk if it wasn't cooked well enough or what. We probably won't be going back for awhile. Too bad too cuz it's my Husband's favorite pizza place.
google
Jan 2024
Even if you love papa John’s don’t order from here! Never get order on time or correct and staff is rude. Worst ran franchise location. Every time I order from this location I have to get a refund. I end up having to order from dominos. Worst location
google
Dec 2023
We’ve ordered from this location for years but as of recently, NOTHING IS EVER ON TIME! 30min-2 HOURS after said delivery has been our most recent orders. Don’t waste your time. Especially if you have hungry kids!!! Too many other options!
google
Dec 2023
Firstly, I commend the driver with Enhlish as his second language for using a translator app. Full order was not sent and store refused to send it, said they would credit our card back instead. Thank you for the credit. By your actions you have guaranteed that is the last interaction you will have with that card again. Domino's is just as close and they have never refused to make their errors right.
google
Dec 2023
Been a while since we ordered from papajohns though we try again. Something changed and whoever changed it should be fired immediately. Placed an order on the app, says ready by X time. Waited 25mins but the tracker wasn't moving so I went into store and asked. Guy at counter says will be 1 and half hour. Doesn't matter if pick up order or delivery. Wow. No wonder domino's is ahead.
google
Nov 2023
We ordered a pizza at 7:50 and at 10:00 got notification that a delivery driver stole our pizza. Then at 10:15 we got a notification that our pizza order was canceled. Not very much communication here and we just wanted our pizza even if it was late.
google
Nov 2023
I was really looking forward to this place opening up. We ordered by phone around 5:10pm. We were told it would be ready at 5:24. We got there, and to start, they had my name wrong on the order, and apparently, someone else got my order. My kid and I ended up waiting over 30 minutes for 1 LG pizza and a small bread stick order. 😒 It was not a great first-time experience. Staff was polite, but that doesn't make up for lack of explanation. Sorry, but waiting that long for a small order is just not cool.
google
Nov 2023
Absolutely disgusting other than taking 2 HOURS to deliver, I pulled a piece of HAIR out my mouth just to find part of it inside another slice. Won’t order from this place ever again will contact the health department.
google
Oct 2023
We have ordered from this location since 2013. After recently moving, we called to place an order and were routed to a call center in what appeared to possibly be in another country. After communicating to the person on the phone that our address had changed (we moved 5 minutes closer to this Papa Johns location) we were told that we were no longer in Papa Johns delivery area. They then transferred us to the actual location so that we could see if that was actually the case. The person answer the phone asked for our new address. He typed it into their computer, verified the spelling, and then hung up the phone without saying anything else. I guess that answers the question.
google
Oct 2023
waited almost 1hr in there location , will not be back again.

Frequently Asked Questions

What is Papa Johns Pizza's rating?
Papa Johns Pizza is rated an average of 3.2/5 stars across various online platforms.