It took them soooooooo long to make our food
Not expensive, fresh bread, tasty soup
The food is good and the service is okay but the place is super dirty. Not sure how they manage to stay open!
Had not been in a Panera since before covid. Was very surprised at the appearance of the restaurant. Didn't appear clean or inviting. Got the Mediterranean chicken full sz salad. Limp greens, chicken that you could buy in the precooked packaged sliced pieces at any grocery store, mostly hard grains and no humus. Definitely not anywhere near the quality of Panera I remembered. However the staff was very nice. I won't go back again.
Our company ordered catering for lunch; it was delicious and delivered right on time. Jason left a nice little note explaining why he didn't put the dressing on the salad (because it would get soggy) but instead left me plenty of sides of ranch.
Shout out to Jason, you made my day!
First time visiting this location. The food and atmosphere were great. The staff was friendly. We highly recommend the broccoli and cheese soup. It was really good in their bread bowl.
There is no reason that the service at this Panera should be so terrible when the one on North Atherton and on campus are so amazing.
I ordered a charged lemonade and an asiago bagel with absolutely nothing done to it.
It said my order was ready at 12:02pm. The order wasn't on the pick up counter or the pick up shelf. I figured that their expo person hadn't gotten around to putting the order out.
At 12:07pm I asked the blonde girl at the front counter, once she was off of her phone, why my order said it was ready but wasn't put out yet. She said "oh the kitchen is probably backed up and there are other people waiting."
I watched the front counter person get drinks and items from the bakery while I waited another 10 minutes.
I finally asked again why one bagel and one drink weren't ready after 15 minutes of me getting the notification that it was ready for pick up.
At 12: 17pm, The blonde girl at the counter who was glued to her phone responded in a nasty tone "Well did you get anything done to it?" I responded that no, I did not, I only ordered a basic asiago bagel and a charged lemonade. She finally got it for me while having an attitude the whole time, as if I was inconveniencing her.
I always have issues at this location and I can't figure out for the life of me why the orders are marked as ready when they are not and if they just say they are ready to make their numbers look good or something.
I will say, the kitchen does an excellent job at preparing the food, even if orders are behind.
Love sitting there beside Beaver road windows when it is snowing or raining in happy valley.
We stopped in on a Saturday evening and the place was relatively quiet. The food and coffee were all good