Panera Bread

If you are a beverage club member, send them a message and cancel you membership. App down today, their site is down as well, which they are aware of, their instore kiosk is down... I'm on lunch break and tell them I have three minutes, and if I can just get a cup for sip club members. "Sorry sir, you have to put in your number"... In a non working kiosk. Or stand in a huge line. Panera simply does not give a dang about their customers not their employees, which explains the service. Avoid all paneras.

I rarely write reviews. I have always enjoyed Panera food and coffee and the comfortable atmosphere. The South County location that used to be over behind South County Mall had great service. The atmosphere was comfortable. You could sit by yourself or at a bigger table. This location was closed and is now on South Lindbergh right near highway 55. The inside of the new location is super bright. Too much light. Most tables are jammed next to each other. It feels like there is much less space. Another review called it "factory" style. The original location as well as the Arnold and Affton locations are comfortable and inviting. I still go to Panera but not at this new location. The ambiance of the other Panera locations is missing here. Whoever designed this location missed the mark. Maybe don't change a good thing.

Shout out to Penelope who Was kind and respectful to an elderly couple ahead of me in line. They had some vision difficulties and she was very helpful. Great employee!

Let just get straight to the point, this is no Starbucks. Their coffee isn't bitter, the food doesn't suck, people are friendly, and they don't nickel and dime you to death for a cup of coffee that now costs you $18.43 and is nothing but sugar and cream - that's going straight to your hips.

Don’t order a bread bowl of soup to go from here. They’ll give you a loaf of bread and a small cup of soup for $10. I called because I thought there was a mistake, and they basically told “too bad, that’s our portion size.”

They accidentally gave my drive-thru order to the person in front of me. Then they remade my order and gave me a free muffie and a voucher.

Panera if i wanted $5 cup of milk I would’ve asked for it but all i wanted was a cold brew. What the hell is this smh

I asked for no cilantro on my sandwich, and was going eat it later at work when I had a chance to eat, but there was cilantro on it. Called and spoke to someone who stated, “so what? You want a refund?” Never even apologized. I’d rather have an apology than a refund honestly, but it appears she doesn’t even care they messed up my order.