Panera Bread

Food is generally good, especially the breakfast sandwiches. However, the drive thru is EXTREMELY slow. Always takes at least 15 mins to get through the drive thru.

The quality of Panera in Medina has decreased significantly. We kept thinking we'd give them another chance but after our last experience we will no longer be going there. This was one of our favorite places to go, but not anymore.

The food was good but it seemed the soup was a little watered down.

HORRIBLE SERVICE!!!! The drive thru takes atleast 10 minutes everytime I’m here, and the people are straight up rude af. Embarrassing cause the foods good but lord this location is a DISASTER.

Good food, a little expensive for my taste.

Update: sat in line for 37 minutes.. 2 cars !!! Last time we will come here. Place is pathetically ran. Slowest and most careless Panera around, severely understaffed by children.

Store was dirty!! Tables and floors were nasty i will not bring my kids here again. Plus service was extremely slow

8/6/24 Avocado toast: 1) not bad but it's only toasted on 1 side!, 2) I wish it was offered throughout the day not only breakfasts. It would be a great pick me up anytime during the day. Especially for those of us watching our caloric intake. 5/21/24 On Panera's website it say "Tuesday's Baker Dozen" for $9.49" but I get there and they won't honor it because they said that's only for corporate stores!!! What The Heck!! 3/14/24: OK so I went inside to get a bagel and coffee around noon. I waited patiently and the register for someone to take my order. To no avail! Multiple workers walked right past me and basically ignored me. They seemingly were to busy with drive through or online orders. Ok so walk in customers is what built Panera Bread. Why would you ignore us??? I final left and went elsewhere...I highly doubt corporate ever reads these comments. Older Comments: If I could give less than 1 star I would! I have remained silent for a long time about the issues that concern me. Where do I start? The Medina location has been going down hill since manager Belisa moved to another location. The word "customer service" no longer has a meaning! The staff is inadequately trained. Mistakes are routine and the norm vs. a "once in a while thing". The thing these young people [and the Panera Bread Corp.] fail to recognize is us Baby Boomers are the largest segment of the population. We have money to spend, but will go elsewhere if we get poor customer service! 1] One thing that real bothers us is when our change is "thrown" at us. Yeah I know it's a lost art to count your change back t you, but please do not thrown our change and receipt at us in one big lump! 2] When they first came out with the breakfast sandwich with an over easy egg on it they failed to recognize what can happen. So at that time I ordered a breakfast sandwich to go. I was headed to an important meeting so I was eating it in my car in the parking lot. I bit into it and something "popped". I looked down and the yolk was now in my lap and car seat!!! You've got to be kidding. I went inside to the bathroom to clean up my pants hoping the water would dry before my meeting. Not a good experience! Months later they finally started asking, "do you want that scrambled or over easy?". Well new hires [not trained well] or lazy customer service people do not ask that each time...more later on this... 3] Also back then I was waiting for my bagel to be toasted and I looked over and saw a girl filling the plastic tubs with peanut butter. NO it was not a "Healthy" peanut butter. [thought Panera Bread was about healthy ingredients...] It was JIF probably from Walmart next door. She saw me looking and immediately moved things out of my site. Kinda like a child getting their hand caught in the cookie jar!!!

$33 for a sandwich it looked like someone sat on it

The amount of food received vs the amount you are charged is outrageous to say the least! I was charged $8 for 4 tablespoons of macaroni and cheese and $6 for a very small frozen strawberry lemonade .. unbelievable. Our total order was $52 for a pick up order for food that was totally lacking in the quantity and quality of the past. Also to be noted all of the previous menu items that we loved and came back for have now been “retired”.. Napa almond chicken salad..peach blueberry smoothie .. lemon drop cookie..blueberry scone..and have been replaced with items we are not interested in ordering.. we tried the new corn chowder.. lacking in taste and quantity..orange scone lacking in taste.. The classic broccoli cheddar soup watered down and no signs of the broccoli itself.. obviously been put thru a blender .. In closing appears all the company is worried about is wringing the most money out of the business and not providing its customers with the quality or quantity of its products that we enjoyed in the past..bad move Panera and JAB holdings.. ironic name as our family feels “JABBED” after our experience here!

Always live this place. So fresh.

Great shakes

Food is more tasty at others locations, unfortunately this one always fails( Food seems to be not fresh.. bread is not crispy, like others ..