From the moment I step into Panera, the warm and inviting atmosphere sets the stage for a delightful experience. But it’s the exceptional service, especially from an employee named Katrina, that truly makes each visit memorable. Katrina’s consistent greeting with a cheerful “Hi!” immediately brightens my day. Her smile isn’t just a gesture; it’s a genuine reflection of the friendly and positive vibe that Panera prides itself on. Katrina’s eagerness to assist, whether it’s helping with menu choices or ensuring a quick and efficient service, shows her dedication and professionalism. Her attentiveness to customer needs and her ability to make everyone feel welcomed is a rarity in customer service today. She remembers regular customers and makes new ones feel like they’re part of the Panera family. The food, as always, is fresh and delicious. But it’s the staff, led by Katrina’s exemplary service, that sets this Panera apart. It’s not just a place to grab a bite; it’s a warm, welcoming space where you’re guaranteed a smile and top-notch service, thanks to Katrina and the team. Thank you, Katrina, for making every visit to Panera an absolute pleasure. Your hard work and dedication haven’t gone unnoticed, and it’s employees like you who keep me coming back for more! Keep up the amazing work!
Don’t order delivery, ordered 2 bread bowls and a cold brew coffee. Neither of the bread bowls came with the bread bowl and instead they sent small portions of Mac and cheese, and the cold brew coffee was basically water with whipped cream in it.