Ratings of Panda Express

google
Google
4.1
(578 Reviews)
tripadvisor
TripAdvisor
4.0
(10 Reviews)

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Location & Hours

Fast-food chain for Chinese standards, including some health-conscious options.

2399 Richmond Rd
Lexington, KY 40502
Monday
10:00 AM - 9:30 PM
Tuesday
10:00 AM - 9:30 PM
Wednesday
10:00 AM - 9:30 PM
Thursday
10:00 AM - 9:30 PM
Friday
10:00 AM - 10:00 PM
Saturday
10:00 AM - 10:00 PM
Sunday
10:00 AM - 9:30 PM

Recent Reviews

google
Jan 2024
I love the chow mein and honey walnut shrimp. Not sure why there is an upcharge on the shrimp though. I knew there was but an upcharge but no one ever explained why.
google
Jan 2024
This location is clean and busy but food is always good. Lots of interviews were being conducted out in the dining area so there wasn't a lot of seating. Great customer service today!
google
Jan 2024
Was not very good at all.
google
Dec 2023
Open for dine-in now. Good portions of Chinese food in a fast food buffet style. Would be a five, but no hot tea, although they have a decent selection of cold drinks.
google
Dec 2023
For what this place is, it offers a good selection of tasty entrees with clear-cut guidelines for people with dietary restrictions. The food is almost always great, with the exception being food that has been cooked too long ago. The chili shrimp and grilled teriyaki chicken are amazing. More flavor could be packed into the fried rice and lo mein, but I always find the super greens very tasty. The service for folks that walk in can be worked on. It seems as though online orders are prioritized, and a person in line has to wait a little longer than normal. It's more frustrating when three orders come in and they take the rest of the selection you were going to make, and you have to wait even longer for more to be made or change your order. The atmosphere is clean and is carried by the sounds and smells of the kitchen. Decorations are basic with a focus on advertising job opportunities. Overall, it is a solid choice if you're not feeling adventurous and want a consistently good meal.
google
Dec 2023
Just ordered delivery from the app not DoorDash. A 10-item order. Only half the items arrived. I had to call twice as no one answered the first time. I spoke to 2 people who said the worker only handed the driver one bag and the other was left behind. I asked them to send the rest but they said they couldn't do that before I was handed off to someone else. When I asked to be refunded, I was told there was no manager on site, so they couldn't issue a refund for the other half same-day. Complete and total joke. The food is great but don't expect great customer service for pick up or delivery. Drive thru and dine in experiences have been fine and will stick to that. Edit: Got a call back from the restaurant at 9:52 pm letting me know that a full refund was being issued. While I appreciate getting the refund for the whole order, why was a manager not present? Why would holding someone's money for any period of time for items that they didn't receive because of your mistake be acceptable practice?
google
Nov 2023
Su pudiera dar más estrellas me encanta su comida el personal es muy amable buenos precios me encanta su comida estoy lli dos veces o más veces por semana...
google
Nov 2023
the food tasted good but wasn’t as hot and fresh as the panda express on nicholasville rd. all the tables were dirty so i had to wipe one down so our group could eat inside. this panda is way more chill than the other locations tho so kudos for that!!

Frequently Asked Questions

What is Panda Express' rating?
Panda Express is rated an average of 4/5 stars across various online platforms.