Palermo Cucina

Unfortunately a very bad experience start to finish. We went for Valentine’s Day and were really looking forward to it, as we were gifted a gift card a while back and have been wanting to visit for dinner for a while based on good reviews. We arrived at 6pm to beat the crowds - lucky we did because we observed MANY people having to wait for a long time even though they had a reservation as many walk ups were seated before reservations. We ordered starters and mains and asked for the starters to arrive before the mains. Shortly after, all dishes arrived at once and the servers gave us a blank stare without communicating to figure out how to shuffle the plates so they would fit the VERY small table. The food itself was average at best and we expected better for the price. As an example - I ordered caprese salad with a massive amount of arugula which wasn’t edible as it tasted old. I usually love arugula. The pizza was undercooked in the center too unfortunately and getting salt from a server was impossible. The servers were very unorganized, not aware of their guests looking for help, not helping to clear tables and not checking in with guests. Multiple people ended up walking up to the bar and even into the kitchen to complain about incorrect orders, missing utensils, no one taking orders for a long time, etc. The servers were very rude amongst each other too - e.g. one of the servers rudely told a newly hired server that ‘she doesn’t care as it wasn’t her table’ and all that in front of their guests. We weren’t offered a dessert menu, but ordered the tiramisu. It took 20 minutes and 4 servers to get the tiramisu. To top it all off - when we got the bill, they wouldn’t take the $100 gift card that we were gifted because apparently ownership changed (no apology given - btw the name of the restaurant hasn’t changed, so business practice wise very questionable response). Additionally they at first wouldn’t honour the pizza day deal that our first server proudly promoted to us. I had to argue with the manager for $4 until it was refunded to me after all. All in all - VERY unfortunate and poor experience. This once charming restaurant is now lacking authenticity, customer service and quality in our opinion. Maybe more quiet days are easier to manage for them…

I recently had the pleasure of dining at Palermo Restaurant, and I must say it was an exceptional experience from start to finish. From the warm ambiance to the delightful cuisine especially Eggplant parmesan and Calzones, every aspect of my visit left a positive impression. The staff at Palermo were incredibly welcoming and attentive throughout my meal. their knowledge of the menu helped guide me to some truly delicious choices.

Delicious pastas and lasagna. We went here for dinner on a Friday and they had live music! Very pleasant atmosphere and service. Highly recommend for Italian on the North Shore.

Had a fantastic dinner experience at this restaurant. The food was delicious and the service was attentive and meticulous. I really recommend Palermo.

Palermo cucina is one of the best places i have ever been too, the chefs are incredible and put all there love and passion to what they are making containing a lot of patience in order to make all of the customer satisfied. The whole restaurant its self is organized and the staff members have so much manners and i always tell them how well they do.

Waitress kept making mistakes on our order. Got a well done steak after ordering medium rare. Didn’t send it back because I was afraid I would leave without eating anything. Had to go to the bar to request our bill. Very disappointing on Valentine’s Day.

We went for dinner last night at Palermo Cucina and it was absolutely wonderful! The minute we walked through the door we could smell the pizza fire place and we received a warm welcome from behind the bar! Our server was exceptional, beautiful, kind, efficient and lovely, making our experience fantastic. We ordered 4 different pizza's and they were all delicious. We felt we were in Italy eating true Italian pizza's. We had such a nice relaxing evening, enjoying our best friends, with wonderful wine, and great food in a cosy clean atmosphere... I can't wait until we go again!