Osprey Restaurant & Bar

My pregnant wife and I were waiting to be seated for like 10 minutes one group before us got seated right away. Then another couple walks in and are seated right away, all the while we wasn't even acknowledged or welcomed. The host seating people should learn how to smile and greet people as they come in not make customers feel unwelcome. I am sure it's not like this but for my first experience was very unpleasant and we decided to leave and eat elsewhere.

What an unforgettable dinning experience. The experience was so unforgettable that I thought it was worthy of my first review! If you don't care to read all of the details outlined below, you clearly value your time and do not want it wasted. If that is true, then you must never step foot in this restaurant. It's been a few days since my lunch with friends at Osprey, but I made sure to take notes on how it went so I feel confident that these details are accurate. Before ever arriving, we had made a reservation for eight for a late lunch. When we called, we requested that we be seated outside since it was going to be a nice day. They informed us they could not reserve specific tables, but that getting our group a table outside shouldn't be a problem. We arrived on time for our reservation at 1:30pm, and waited roughly 15 minutes before being seated inside, in a space that felt like the hotels lobby. Not exactly the patio seating we hoped for, but it was later in the afternoon and we wanted to eat. After being seated for 40 minutes watching group after group make their way to the outdoor seating as we sit in a half empty restaurant, and having only ordered drinks, our menus were then swapped out for a different menu, because meal times had supposedly changed. Once we all re-decided what we wanted to eat, we finally placed an order around 2:30pm. We then did not see our waitress until 3:10pm, when she came over to apologize for how long things were taking. We were informed that a large group in the private conference room had ordered at the same time as us, and despite the fact that we had been there half an hour longer than they had, our order and theirs were being prepared together. Well imagine our surprise when moments later this other groups food started coming out, and we were still sitting there with no food and empty drink glasses. 20 more minutes went by and I began to look for our waitress so that I could flag her down, but she always seemed to be out on the patio (if only we were out there, eh? It would have made speaking with her so much easier). After finally finding her inside, away from her other tables, I asked what the timeline may be for us getting our food. She very apologetically told me that she did not know, and then looking to her left introduced me to the general manger who happened to be standing next to her. He said nothing. He said nothing to her after she explained the whole situation, and nothing to me as I asked what we could do about it. It was genuinely impressive how unfazed he was by this level of service his restaurant had been providing for the entirety of the afternoon. After many awkward moments of this mans glazed over stare, with no words being spoken, I informed the both of them that we would be leaving. Our waitress asked if we could wait just a moment, and around 3:45pm came over to our table to let us know we were good to go and did not owe anything. We left having never ate anything, and only one round of drinks in 2+ hours spent at our little indoor table with waiting room chairs. I will note that our waitress did at one point offer us a free round of drinks, which would have been nice had she followed up and actually served us the drinks we told her we wanted. All in all, this was the worst dining experience of my life. It is criminal that a place like this has made it so long, but a patio along the river will always be good for business regardless of the service and quality of food (yes, I did not eat the food, but everyone I have talked to since sharing this story has told me it is mediocre on it's best day). I sincerely hope that as you look for a place to eat, you respect yourself and value your own time enough to not try eating at Osprey, Spokane's worst dining establishment.

Great burger and fries

Do not recommend, will not be returning. Dined in with a reservation, impossible to get service. Left after over 2 hours without ever receiving what we had ordered.

We were seated outside at our request and then completely ignored while other people who came in after us were given water and their drink and food orders were taken. We sat for a half hour and the last straw was when they moved tables around next to us for a 4-person group and brought those people water as they were seating them. We have eaten there several times and even while guests at the hotel and this experience has really made us decide to think twice before coming here again. I'm very disappointed and while I was thinking of making a reservation there for our annual corporate Christmas party, I am now reconsidering that, as well. The only reason I gave 2 stars is because we have enjoyed our time there in the past.

Can't even order a table. Hey man if I wave cash in your face will you seat me? I don't expect it to be good food. It never Is. Just be mediocre.. please?

Great place