O'Charley's Restaurant & Bar

In refernce to my visit to your Christiansburg Virginia location. There are several great restaurants in a close vicinity to visit, but since my wife and I haven't had Ocharleys in quite some time, we chose it. First off, the wait staff was exceptionally polite; which is a rarity as of the past several years. I was very impressed with the mannerisms and willingness to help us and again how polite and well spoken our waiter was. It was very refreshing. The appetizer was hot, fresh, and exactly as I hoped it would be. Our salads promptly arrived soon afterwards. They were cool, crisp, and again- right on the money. Last were our entrees. My steak wasn't cooked quite to the degree that I requested, and the issue was immediately handled by the manager herself. The way she handled it was extremely professional and attentive. While running a busy restaurant on a Saturday night and still finding the time to handle a customers issue was very impressive to me. Oh, let me mention- the reason she was aware of the issue is that she was walking around asking customers how their meal was. I was so very impressed by this. After my steak was cooked a little more to my liking, she brought it out (After taking it back and correcting the issue personally) and ensure that I was satisfied. After we finished our meal, I initiated a brief conversation and got her name. LaVerne Petty is the employee responsible for my excellent experiece. I will also be giving a stellar yelp and google review- which I do frequently. Thanks to Ms. Petty, I had one of the best dining experiences I have had in several years. I think it's largely agreed that customer serive has gone downhill the past decade or so. It was truly refreshing to have an employee that obviously takes pride in their job and position, and also has that old school work ethic we all miss seeing. I truly hope that somebody in human resources will take the time to commend her through her boss, as I have taken my time to type this email. I know that all too often people are quick to complain, but not as fast to commend when it is due. You truly have the right person on the job with Ms. Petty. I can assure you that your business is being ran to the highest possible standards and that people do pay attention to things other than their meals or cell phones while dining. Every single employee was hustling. I never saw one on their phone, or talking to their buddies... they were all hard at work for the duration of our one hour visit. The attention to detail was also very noticable, apparently Ms. Petty runs a tight ship and does not let her crew goof around... In closing, again I truly hope that this email reaches Ms. Petty and goes as high up the chain as possible. Good employees deserved to be recognized and employees like these make your business money. I will absolutely be back to visit soon and will as stated before be sure to spread my kind words through internet reviews and word of mouth. Thank you again Ms. Petty for such a great experiece! You were truly wonderful.

Great food, great staff and a clean environment, what more can a person ask for.

The salmon was great

Went for lunch with my co-workers the other day. My salmon dish was delicious plus quick service