New China Chinese Restaurant

Very bad customer service

Great Chinese food!

I ordered dinner at 5:45pm to pick up at 6:45pm, thinking I was working late. Not the case, so I called at 6pm to see if I could possibly pickup earlier, and she told me “it’s already here to pickup now!” 45 minutes before I wanted to pick it up. It was also ice cold when I got it. The older lady that works the counter is always EXTREMELY rude and nasty, I used to keep coming back because the food was good, but I think I am done now.

I've frequented New China several times, but my experiences have often been marred by unpleasant interactions with some of the female staff members. Their demeanor often comes across as rude, which has been consistently off-putting. Moreover, their ordering system, where they require a complete order before handing over the food, seems inefficient and unnecessary. This process would make more sense if there was an option to pre-pay to ensure the order matches the right customer. However, as it stands, it feels like an extra, pointless step that adds to the overall frustration. I've also noticed a concerning pattern that suggests possible racial bias in the way customers are treated. This has been a recurring issue in my visits, leading me to question the inclusivity and customer service approach of the restaurant.

1st time I ate from here was awesome, but this last go round 1 out 10 I’ll give a 2. Rice was dry, noodles was dry. Just wasn’t what I expected