One star because I saw an employee leave the bathroom without washing his hands.
Pho was excellent and nicely spiced. We loved the spring rolls.
The food was really great! The noodles were delicious. I personally think #21 is better than the classic #10 pho. The desserts were also great. I love the durian shake with actual durian pulp!
This place is absolutely amazing. One of my favorite places to order.
Probably my favorite place to eat in Syracuse. I lived in Los Angeles for a decade and I've had good pho, but never a broth this good or nuanced before you even put anything in it. Staff is friendly and remembers my usual. They will ask for cash and advise that there's a 3% fee for card, which is honestly lower than most bodegas and is not that much money, I don't know why everyone gripes about it. It's .03 cents on every dollar. They also include 15% in tip automatically, but they tell you beforehand and if you have issues I'm sure you could say something. I usually tip 18-20% depending on the service so that's not a problem for me.