New Bath Hotel and Spa

Elegant, period building in a beautiful setting and surrounded by ancient woods. The room was stylish and very clean; the bed comfortable though quite firm for myself, and thoughtfully furnished. The staff at reception were welcoming and efficient and the general manager could not do enough to make us feel looked after. The hotel had recently been taken over by new management and the efforts to accommodate the guests were evident when we asked to add wines to the limited list and were rewarded with a greater choice the following evening. The food was outstanding, ox cheek was my favourite. The morning self service buffet was generous and well presented,The serving staff were energetic but lacked polish when serving food. I am sure in time this will be rectified by the new team. Altogether a great place to start touring the Peaks. list and

Really dirty hotel make sure you have booked a room in the hotel and not the Annex where there is mold ,mildew, and broken tiles to the bathroom area and the single glazed windows ..cables sticking out of the bed. There is no security at this hotel. If you complain Sarah Foxton is the one you need to speak/complain too beware she may resort to 'dirty' tactics to evade the truth. Personally I never use foul language nor do I resort to lies Just shows that there is something desperately wrong not only at this hotel but with the Management named above who freely admits being in charge of her team.

Absolutely wonderful evening

Rooms with balcony (Annex) are basic but good value, good views, been twice now would go again. 20 minute walk to shops.

Took my niece from the US for a facial here on 24/3/24 as part of her 21st present. How embarrassing. The place is a dump. The facial was the worst. I booked here because in the past I’ve had fantastic treatments & experiences but haven’t been for a few years, no idea what’s happened but it was awful. The “spa” itself was actually filthy and looked run down. I was given a damp towel and robe, both looked like they needed washing. The staff looked miserable and cheap. The lockers didn’t have keys and after asking they explained that a hen party had been in a few weeks back & stolen them all…well get them replaced! The changing rooms were pointless, pokey and stank because they were basically a toilet area with some unusable lockers. The “relaxing” area where you can lie while waiting was run down and certainly not in anyway relaxing.There was a couple who I guess were using the facilities as part of their stay at the hotel and they were there when we entered and still there when we left. It just felt uncomfortable having a man half dressed lounging in close proximity. The “water station” was two, relatively empty, dirty jugs. As for the treatment, wow, it was so bad! Firstly a young woman tried to explain what the treatment would consist of, but kept forgetting, while we stood awkwardly in the treatment room. The treatment itself was ridiculous. A facial where each product was not taken off and just felt like the most sticky awful buildup. It was applied like the beautician was scared to touch my face. The neck and shoulder “massage” was so ridiculously “light”, I could barely feel it and I got more stressed during and after it. The head massage consisted of dumping something akin to goose fat at the front of my hair and gently rubbing down a handful of hair at the front. All I could think when the treatment was taking place was, please let it just be my beautician that’s new and inexperienced and my niece is having the older more experienced woman who will be doing a great job. Nope! My niece was like…was that supposed be a gentle tickling session on only the front part of my cheeks and is my face supposed to feel sticky? Turns out we had exactly the same experience….terrible! The most annoying thing is they get you to fill out a huge form before the treatment highlighting where you have n concerns that you’d like tackling. They clearly just use that as a data gathering exercise because not one of my concerns were discussed or addressed. Both my niece and myself had unusual breakouts the next day. Absolutely shocking place, would not recommend and will never waste my money there again! Giving it 1 star is 1 too many!

An indifferent stay. Arrived Friday and greeted by three on reception (two were immaculately dressed and one who looked like the uniform hadn't seen an iron for weeks. Told that the bar was not serving food due to a medical emergency, so we walked down into the town for food and drink. That suited us, as the bar looked dead. Room was quite basic, especially as we paid more than the other hotels in the area, thinking we would be getting more for our money. Breakfast was included and there was a hot buffet, although the beans my wife had on the first morning were cold. She reported it and eventually a new batch were brought out. Bacon and sausages were good. But the scrambled eggs left a lot to be desired. All in all, we had a good weekend in Matlock, but in spite of the hotel, not because of it.

If I could give it 0 stars, I would. Where do I start with this? It’s not a Spa as you have a steam room that has steam, but everything in there is cold; a small sauna (not even that hot) and a lazy spa (that doesn’t have any bubbles coming out of it) in what you would call your back garden… Everyone that works here is miserable and doesn’t seem like they want to work there, which reflects on the service… The swimming pool is on the other side of the “spa” and is not heated… We had treatments ( massage and facial ), which I would probably rate as a tickling session, as I could barely feel the lady doing the massage… The food gave us a stomach ache... I think it is pretty shameful to run a hotel in such a cheap way when the building is charming and historic. I would say stay away and spend your hard-earned money elsewhere.

The food was good afternoon manu

The short of it is don't go!! Six of us booked an afternoon cream tea spa. Including two vegans. We checked and double checked they could cater for vegans....The hotel got the timing wrong re treatments and cream tea. We weren't told we could use the outside pool. The afternoon tea was awful. Defrosted scones, some with chocolate chips. They tried to pass off the vegan scones with nothing on them. No explanation or apology until we complained. Today we've been told our promised refund won't happen. The spa was ok, but honestly just go somewhere else.....