I have eaten at Mr. Charles on numerous occasions and the food & atmosphere is always good. I definitely recommend this restaurant.
This establishment gets zeros all the way across. I made reservations on January 26th for my birthday dinner for February 3rd for a party of 8 for 6pm at the uptown location and received an email confirmation January 27th and received 2 reminder text msgs. One during the week and the other the day before my birthday. I specifically put in the comments that I was reserving a table for seating to celebrate my birthday. We get there 10 mins to 6 and wasn't seated until about 6:15 and it was a seating for 6. I told the waitress my reservation was for 8 she says the seating for 6 was all they had available. I advised I made my reservation for 8 and received confirmation if the space wasn't available I should not have received confirmation. I ask to speak with the manager and told him today is my birthday I reserved a table for 8 people not 6. There was no apology no happy birthday and he went on to say we don't do reservations for Saturdays. I told him then I shouldn't have received a confirmation not once, twice but 3x. I showed him the emails and text msgs and still no apology. Then had the audacity to tell me that I slipped through the cracks never should have gotten the confirmation and the only reason he was going to TRY to accommodate me was because I had the confirmations. At that time my family and I decided to leave and go elsewhere where there's better customer service. This place was recommended by my cousin. I will never ever go there ever again. Customer service is bad. There's no structure or organization. It's very unorganized and the crowd is very unwelcoming.I don't beg businesses to take my money. Don't plan a birthday dinner with them because you will be very disappointed on your special day...
Excellent food and service.
Just had lunch from the new Dalton Avenue restaurant. Super nice restaurant. Nice staff. Delicious food- chicken tenders, fried flounder, fried okra, mac&cheese, potato salad. Very convenient to our favorite brewery, Petty Thieves. Will definitely be back. Parking: Easy parking.
I’m so sad to see this place is closed. They by far have some of the best fried & soul food in NC/SC hands down… I just drove here from ATL today just to find out they aren’t open anymore! So sad… The mac & cheese was out of this world.
Everything about your place of business is great. The only problem I have is, you left the hood hanging. We need you too. Thanks a lot. Everybody is not able to get to your other places. You did us wrong....
Parking: Not that much room to park