McDonald’s

Don’t get a drink here all pops are basically water waste of money

The Roundhouse McDonalds is disgusting and the staff are apathetic. The washrooms were completely out of all products (TP, soap etc.). Tables were all dirty and the condiment station was completely out of napkins, ketchup, etc. There were at least 3 people actively vaping in the dining area. People were screaming and jumping/wrestling at the dining area tables and there was nothing done by the staff/management.

The Roundhouse Centre location on Howard is probably the worst McDonald’s in the city. Not only is it very inconvenient to get in and out of during peak traffic hours, but you also have to deal with a very unpleasant set of staff members. On multiple visits I have been given attitude in drive-thru because they expect you to order a certain way, which is something I don’t experience at other locations. The smoothie machine doesn’t fill up the cups to the top, and the staff/manager refuses to top it up if you call them out on it. Again, something that only happens at this location. The other locations fill them properly so you don’t even have to ask. They, more often than not, have 1 lane closed in drive-thru. When that happens, they often try to tell you to pull up front to wait. The problem is, they’ll say that your food will be out in 3-5 minutes while I’ve had to wait 8-10 minutes at times. This is even when I’ve placed a mobile order IN ADVANCE. I now go out of my way to visit other McDonald’s locations.

I ordered my coffee, which was what I ordered!

Bathroom always closed, trying to save some money. Part of Customer service is to keep washroom available to the customers.